Service Battery Macbook Pro - Early 2015 Model

Hi All,


I have a Macbook Pro 13" since Feb, 2016 and all these years it has been a fantastic mac ! However, I see "Service Battery" as a suggestion when I click on the Battery icon for last 2 days. The cycle count is 260 and the battery is still able to deliver 6-7 hrs of normal usage when disconnected from Power.


I read a few options on internet regarding resetting System Management Controller (SMC), and also to calibrate the battery by completely discharging it after fully charged, and then charging it again after 5+ hrs, but didn't help.


I went to Apple store today and the person there advised me to visit an Apple Service centre so that it could be further diagnosed, though he himself was surprised that this shouldn't have happened since cycle count is still low after using it for almost 4 years and the battery's performance starts deteriorating only when cycle count approaches 1000.


Could you please advise if there are other options apart from resetting SMC / calibrating battery like suggested in few other posts to get rid of this "Service battery" message?


Thanks in advance,


Regards,


Prashant

MacBook Pro 13", macOS 10.15

Posted on Feb 18, 2020 9:59 AM

Reply

Similar questions

42 replies

Feb 20, 2020 12:42 PM in response to Prashant778

Prashant778 wrote:
The root cause for this issue is NOT the battery, so try and come out of this obsession that it was battery failure. I take word of specialists of Apple more seriously than posts of people who are less experienced and do not even know the entire picture. Try spending time reading the post where I shared the feedback from Apple that it could be also a fault in electric circuitry.


In my experience, most Apple employees who deal with the public are trained to follow a script or select from a series of stock answers.


But you're not going to get an answer. Maybe if you hire someone to take the battery and analyze it for whatever the issue is. Or you could just bite the bullet, pay Apple for a battery service, and move on with your life.

Feb 18, 2020 11:02 AM in response to dwb

Thanks for the feedback. 2000 EUR mac, and then battery worth 250 EUR every 3-4 years is quite an expensive affair ! What's the point of claiming 1000 cycles from Apple? Why not mention battery life then in years? I understand that the performance deterioriates over period of time, but it's still less than 4 years and with cycle count of 260 only, I would expect that such issues don't crop up specially if you pay a very premium price for the purchase.

Feb 18, 2020 12:16 PM in response to Prashant778

my office mate uses his computer on battery for several hours every day. I use mine on battery a couple hours a month some semesters, much more frequently other times. Cycles is probably a better indicator for people like my office mate, who, by the way, gets to 1000 cycles in about 3.5 years. On the other hand, my wife is sorta in the middle and has never replaced a battery - about 4.5 to 5 years per computer. She closes in on 1000 cycles.

Feb 18, 2020 1:51 PM in response to y_p_w

Thanks for the feedback. As a customer when I buy a product, I buy on the specifications that the Company lists (plus the reviews) for it's products because those are the "selling points" towards the customer.


Please, refer to below link regarding what Apple states about "battery cycles".


https://support.apple.com/en-us/HT201585


" Batteries have a limited amount of charge cycles before they're considered to be consumed. Once consumed, a replacement battery is recommended. You can use your battery after it reaches its maximum cycle count, but you might notice a reduction in your battery life. 


Knowing how many charge cycles your battery has and how many are left can help you determine when a battery replacement is required. For best performance, replace your battery when you reach its maximum cycle count. "


For Macboom Pro 13", knowing that cycle count recommended from Apple is 1000 and that mine is only 260, it is just too much a deviation and expectation from the customer that he/she should replace a battery ! I don't consider that cycle of 260 is already good enough to replace the battery if the Company i.e. Apple doesn't explicitly states that.


Apple also clearly states that, "For example, you could use half of your notebook's charge in one day, and then recharge it fully. If you did the same thing the next day, it would count as one charge cycle, not two. In this way, it might take several days to complete a cycle." so it is immaterial if I achieve 260 cycles in 4 years time OR in 8 years time, so stating that even though one has achieved only 260 cycles though battery is 4 years old would be stupid !


I know that there are recommendations from Apple as to how batteries should be used on https://support.apple.com/en-us/HT204054 and have used these recommendations to the T right from day 1 of my purchase of my mac and if I end up into situation where I have to replace battery even if cycle count is way too less than what Company asked for, and when recommendations were followed to the T, I can only say that "IT IS DISAPPOINTING" !

Feb 18, 2020 2:06 PM in response to dwb

Good hypothesis, but it cannot be the case that battery which has only 260 cycles, i.e. "740 less than projected 1000" is already done if I follow Apple's marketing argument.


What I don't like is the argument on one hand from Apple which states 1000 cycles of battery life (NOT stating the years) and on the other hand "implicitly" implying that it is done with even though it is only 260 cycles, 4 yrs old.

Feb 19, 2020 12:11 AM in response to y_p_w

Since the price of the device is really high, the "fraction of price" is not a small amount, at least not for me, so it is important to understand why the product didn't live upto the specifications it was meant to be and what are the solutions around that. That was also the idea of my initial post to understand if someone else had issue and if there are options to fix it. Changing battery is the last option.

Feb 20, 2020 11:57 AM in response to y_p_w

It looks like that you don't have skills at all as to how a root cause analysis is done ! Understandably, that can happen if one has only theoritical knowledge and lacks ability to pin-point as to what caused the design to fail. It becomes increasingly difficult if one is blind to the fact that only 2 plus 2 can make 4 and not 1000-996 or -89999 - (-90003) !


The root cause for this issue is NOT the battery, so try and come out of this obsession that it was battery failure. I take word of specialists of Apple more seriously than posts of people who are less experienced and do not even know the entire picture. Try spending time reading the post where I shared the feedback from Apple that it could be also a fault in electric circuitry.


You may indeed need to replace a car's tyres before projected life, but then it is very important to understand as a car owner what actually caused the wear too early. It could be improper wheel alignment, could be driving tyres at less pressure etc. If you ignore the reason(s), the replaced tyres would again wear out soon and you can keep on spending every time though you could have saved the tyres every time !


If you corelate this to point made in my original post, the "Service battery" message could have been due to many reasons. One of them is battery failure, and there are other reasons too which can attribute to this message. Unfortunately, you are obessed only with battery failure as a reason and also "trying to imagine" that I am imposing battery failure as a reason. This however, is not true : neither the reason, nor your imagination.


I know it's not easy to understand practicalities of real world and identifying root cause of issues is also a skill that one develops only with experience and when one is confronted with more such, diverse and tricky situations. Hopefully, you can try and break your cocoon to think "multi-dimensionally" which is very much important in today's world.

Feb 20, 2020 1:13 PM in response to y_p_w

I already moved ahead since yesterday, satisfied with Apple's expert checks, feedback, and the root cause he shared. However, it looks like that you are still "firm-rooted" to the battery semblance, and may be also crippled with "Dunning-Kruger" effect.


If you think that Apple technical specialists just work on series of answers, I would suggest you to NOT join Apple, because I really trust these specialists !

Feb 20, 2020 1:55 PM in response to Prashant778

Prashant778 wrote:
I already moved ahead since yesterday, satisfied with Apple's expert checks, feedback, and the root cause he shared. However, it looks like that you are still "firm-rooted" to the battery semblance, and may be also crippled with "Dunning-Kruger" effect.

If you think that Apple technical specialists just work on series of answers, I would suggest you to NOT join Apple, because I really trust these specialists !


Frankly I sense that you don't seem to be able to accept anything beyond your own preconceived notions of what you're owed. And yes - most customer service reps are trained to give specific answers. It's not going to be people who are truly expert in the field. Such people are frankly too valuable to be dealing with retail customers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Service Battery Macbook Pro - Early 2015 Model

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.