Service Battery Macbook Pro - Early 2015 Model

Hi All,


I have a Macbook Pro 13" since Feb, 2016 and all these years it has been a fantastic mac ! However, I see "Service Battery" as a suggestion when I click on the Battery icon for last 2 days. The cycle count is 260 and the battery is still able to deliver 6-7 hrs of normal usage when disconnected from Power.


I read a few options on internet regarding resetting System Management Controller (SMC), and also to calibrate the battery by completely discharging it after fully charged, and then charging it again after 5+ hrs, but didn't help.


I went to Apple store today and the person there advised me to visit an Apple Service centre so that it could be further diagnosed, though he himself was surprised that this shouldn't have happened since cycle count is still low after using it for almost 4 years and the battery's performance starts deteriorating only when cycle count approaches 1000.


Could you please advise if there are other options apart from resetting SMC / calibrating battery like suggested in few other posts to get rid of this "Service battery" message?


Thanks in advance,


Regards,


Prashant

MacBook Pro 13", macOS 10.15

Posted on Feb 18, 2020 9:59 AM

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42 replies

Feb 20, 2020 2:16 PM in response to y_p_w

Aha, "Dunning-Kruger" effect showing up on you. It looks like that you seem to project like a "Self - proclaimed expert" who just thinks that everyone else has to accept what you say and that everyone working elsewhere, be it even Apple specialists just do nothing.


I am not sure what your experience has been while dealing with them, but I can tell you it was fantastic experience for me. The specialist wasn't naive and you don't need an Architect sitting next to you from Apple to understand/diagnose problem which is quite common.

Feb 20, 2020 2:37 PM in response to y_p_w

Not an insult mate - not at all.


All your posts have only one key message coming out that the "battery has failed and it needs replacement... this can happen.. etc. etc.". Where did the battery fail and when did I mention that? My post was related to "Service battery" message and with that being already investigated and confirmed by Apple, I think there's no more room for a discussion. They have more expertise than you and me. It's their product, not yours or mine.


When they confirm that the battery looks OK, I take that as a confirmation because the confirmation is from the Company whose product I am using.


At the end when root cause is something else and not even the battery according to Apple, there's no point of debating battery as a reason for failure.

Feb 18, 2020 4:34 PM in response to y_p_w

I am afraid your posts do not point to a solution/recommendation that I had asked for but to theoritical concepts and to a proposition to accept that there are instances of failures and instances of successes. Knowing that this is part and parcel of every product launched by a Company, but then, it is also imperative to understand/realize/accept the fact whether the product's specifications meet as much as possible for a customer / do not meet for a customer/ only partially meet for a customer and then what are the proportions in total sample. You and me do not have insights into that statistical data, so there's absolutely no point in discussing that.


In my case, specially for the battery, it looks like I have a failure inspite of the fact I followed guidelines of Apple, did everything that they recommended !


Compare 1000 cycles as per Apple's commitment and the fact that I have 260 cycles as of today, and the battery already shows signs of possibly giving up. I didn't ask Apple to mention 1000 cycles as per the product specifications. I also followed their recommendation of how battery is to be used. If someone else has 1500 cycles and battery is still working fine, good luck to him/her, but that still doesn't solve the problem at hand ! Personally, I haven't seen such great posts which substantiate this fact that other users have such great performance from batteries.


Keep in mind that no customer would accept if the product doesn't hold true to it's Company's specifications, specially if you follow the guidelines suggested by the Company and pay a heavy premium for purchase. It costs money, and unfortunately money doesn't come for "free".

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Service Battery Macbook Pro - Early 2015 Model

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