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My iPad Pro has been taken hostage. I cannot get rid of it & can’t search the internet (using another iPad) I tried shutting down my iPad but can’t get rid of it
The popup that says “Your system is infected with (3) Viruses” and then says to call apple support 1-866-726-****. Can someone help?
iPad Pro, iOS 13
Don’t panic - you’re just seeing a persistent malicious popup. If Safari has been force-closed, there are things we can do. Don’t under any circumstances respond to pop-up messages purporting to be from Apple; they’re not!
First, we’ll erase your Website data to clear-out any persistent links:
Settings > Safari > Clear History & Website Data
Now we can try to prevent a recurrence. From the Apple App Store, I recommend that you install the 1Blocker App. Just search for it by name in the App Store. Here’s a direct link, but your regional App Store may differ:
https://apps.apple.com/gb/app/1blocker/id1365531024
1Blocker is a very effective Content and Ad blocker - with an excellent reputation. The free functionality should provide good protection from unwanted intrusion, but you might benefit from the modest subscription to enable full functionality.
There are some additional things we can do with DNS settings if additional protection is required. Let us know if you want to explore this option.
I hope you find this helpful.
Don’t panic - you’re just seeing a persistent malicious popup. If Safari has been force-closed, there are things we can do. Don’t under any circumstances respond to pop-up messages purporting to be from Apple; they’re not!
First, we’ll erase your Website data to clear-out any persistent links:
Settings > Safari > Clear History & Website Data
Now we can try to prevent a recurrence. From the Apple App Store, I recommend that you install the 1Blocker App. Just search for it by name in the App Store. Here’s a direct link, but your regional App Store may differ:
https://apps.apple.com/gb/app/1blocker/id1365531024
1Blocker is a very effective Content and Ad blocker - with an excellent reputation. The free functionality should provide good protection from unwanted intrusion, but you might benefit from the modest subscription to enable full functionality.
There are some additional things we can do with DNS settings if additional protection is required. Let us know if you want to explore this option.
I hope you find this helpful.
I closed Safari because I could not get the web page to close, there was no way to X out of the page.
there is no way I could find to do so - at least as far a I no. Your help is much appreciated. Thanks
Hello,
This is just a popup in your web browser. It is not possible for iPad to contact a virus or any other type of malware. Just close this webpage.
Hello,
Open the Tab View button in the upper right corner of Safari (Double square) > You should see a little preview of the webpage. There will be a little x in the corner of the preview.
Clearing the history & website dater did the trick. I downloaded the 1Blocker App. I’ll explore the DNS settings at a later date. Thanks for your help
could find the X to close the page, it was blocking access to it. I appreciate your help. It was suggested to me to clear the history & data. Did it & got control of safari. Thanks
Malware popup
