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My ipad is charged and i can hear it when connected to the computer but the screen is back and none of the hard resets have worked, help please

iPad mini, iOS 9

Posted on Feb 19, 2020 3:17 AM

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Question marked as Top-ranking reply

Posted on Feb 19, 2020 3:25 AM

Your iPad mini, with iOS9, is very old. If a forced-restart has not resolved the problem, you might be best advised to take your iPad to the Genius Bar at your local Apple Store - where the technical staff can take a look and assess the iPad.


Alternatively, you could try raising a support request with Apple - you’ll find the Contact Support link at top-right of this page - but given the age of your iPad you might get further at an Apple Store.


Perhaps it’s time for you to think about a replacement. Even the most basic model of current iPads will run rings around your old iPad - and will support iPadOS13.x and current Apps.


I hope you find this to be helpful.

1 reply
Question marked as Top-ranking reply

Feb 19, 2020 3:25 AM in response to apollonia84

Your iPad mini, with iOS9, is very old. If a forced-restart has not resolved the problem, you might be best advised to take your iPad to the Genius Bar at your local Apple Store - where the technical staff can take a look and assess the iPad.


Alternatively, you could try raising a support request with Apple - you’ll find the Contact Support link at top-right of this page - but given the age of your iPad you might get further at an Apple Store.


Perhaps it’s time for you to think about a replacement. Even the most basic model of current iPads will run rings around your old iPad - and will support iPadOS13.x and current Apps.


I hope you find this to be helpful.

black screen

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