Spotlight Shadows on bottom of Apple Mac Book Pro

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Spotlight Shadows on bottom of Apple Mac Book Pro

Hello,

I bought a Apple Mac Book Pro the summer before I started college. I am now a 2nd semester Junior in college and have had the laptop for about 3 years. Over the past couple weeks, I noticed spotlight shadows about an inch long appearing on the bottom of my screen. I tried restarting my laptop, adjusting the display setting etc..

I am really upset because I bought a Apple Mac Book Pro for its know reliability. I hope Apple can fix this issue. I don't know if this laptop will last me until the end of college. If Apple doesn't contact me, I will bring my business to Microsoft for my next laptop purchase. I might even switch my phone as well.

Please let me know if anyone else is experiencing these same issues.

Very respectfully,

MacBook Pro 13", macOS 10.15

Posted on Feb 19, 2020 6:49 AM

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Answer 1

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jerimiah224 Author

Level 1

6 points

Feb 19, 2020 7:10 AM in response to jerimiah224

Here is a picture of the shadows i'm referring to:

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Answer 2

Feb 19, 2020 7:16 AM in response to jerimiah224

jerimiah224 wrote:

MacBook Pro 13", macOS 10.15

All you can do is take it in— or wait till it gets worse. It is a projector cable issue.

See if you qualify , Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside USA

https://locate.apple.com/country

(At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.)

Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.

Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.

A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback

A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.

An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.

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Spotlight Shadows on bottom of Apple Mac Book Pro

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