Mac Touch ID not working

samiha7 wrote:

Hi,

I'm trying to set up Touch ID on my Mac after an update and it won't let me.

Every time I press the plus button to add print, it continues to say "Failed Unable to complete touch enrolment. Please go back and try again."

Is there a way to fix this?

Thanks

Try resetting the SMC https://support.apple.com/en-us/HT201295

if no resolve take it in for assessment an a suspect hardware issue:

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Other resources:

https://checkcoverage.apple.com/

https://support.apple.com/my-support

*

https://appleid.apple.com/

https://support.apple.com/en-hk/aasp-program

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8