iTunes playlist disappeared off phone after sync

I recently synced my phone on my macbook to update playlists etc. After the sync all my playlists that i created have disappeared off my phone but my downloaded Apple Music playlists remain. On iTunes it says my created playlists are still on the device but they're not when i open music on my phone. I've tried restarting my phone and syncing again but no luck. How do i get my own playlists back on my phone when iTunes is telling me they're there when they're not?

iPhone X, iOS 13

Posted on Feb 19, 2020 4:51 PM

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Question marked as Top-ranking reply

Posted on Feb 22, 2020 11:06 AM

Hello ChelseaGeransky,


If I'm understanding you right, iTunes playlists no longer appear on your iPhone even though iTunes shows they are still there. I have some steps you can try that might help resolve this.


Syncing with iTunes is not required when you're using Apple Music since it's designed to automatically sync all of your music between your devices and this includes playlists. You would not be able sync to iTunes like you normally would unless you turn off the option to Sync Library in Apple Music preferences. In fact, if you were to try to sync music to your iPhone with Sync Library enabled on that device you would see a message in iTunes that says "iPhone is using iCloud Music Library". Check to make sure you're signed in with the same Apple ID in iTunes on your Mac and Sync Library is enabled: Turn on Sync Library with Apple Music. Once your playlists have successfully uploaded to iCloud, they should appear under Library > Playlists, on your iPhone just like playlists you created using Apple Music. If you continue to experience the same issue, the steps here might help: If songs are missing from your music library after you turn on Sync Library.


Thanks for using Apple Support Communities.


Take care.

2 replies
Question marked as Top-ranking reply

Feb 22, 2020 11:06 AM in response to ChelseaGeransky

Hello ChelseaGeransky,


If I'm understanding you right, iTunes playlists no longer appear on your iPhone even though iTunes shows they are still there. I have some steps you can try that might help resolve this.


Syncing with iTunes is not required when you're using Apple Music since it's designed to automatically sync all of your music between your devices and this includes playlists. You would not be able sync to iTunes like you normally would unless you turn off the option to Sync Library in Apple Music preferences. In fact, if you were to try to sync music to your iPhone with Sync Library enabled on that device you would see a message in iTunes that says "iPhone is using iCloud Music Library". Check to make sure you're signed in with the same Apple ID in iTunes on your Mac and Sync Library is enabled: Turn on Sync Library with Apple Music. Once your playlists have successfully uploaded to iCloud, they should appear under Library > Playlists, on your iPhone just like playlists you created using Apple Music. If you continue to experience the same issue, the steps here might help: If songs are missing from your music library after you turn on Sync Library.


Thanks for using Apple Support Communities.


Take care.

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iTunes playlist disappeared off phone after sync

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