Apple Wallet will not accept my new debit card. I continually get, invalid card message.

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Level 1

5 points

Apple Wallet will not accept my new debit card. I continually get, invalid card message.

I've gone through my bank to verify the card is linked to my checking account properly. I've contacted Apple support 3 times and I still get the same message: invalid card.

Please help!!!!!

Posted on Feb 21, 2020 12:44 PM

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Answer 1

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askbarnabas

Level 10

103,671 points

Feb 21, 2020 1:26 PM in response to Robert4232

How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
Manage the cards that you use with Apple Pay - Apple Support
If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.
If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
If you have trouble adding a card to wallet;

Sometimes if you sign out of your Apple ID and back in it resolves the problem.
Check your Apple ID region to make sure it is correct (Change your Apple ID country or region - Apple Support)
Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
A passcode is required to use the Wallet app.
You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support

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Answer 2

Robert4232 Author

Level 1

5 points

Feb 24, 2020 6:37 AM in response to Community User

Hi,

Yep, and I'm still trying to find an answer...It seems neither Apple or my financial institution can help. Neither company is taking responsibility for the issue. I too feel it is a bug issue, but Apple won't say...it's their way of forcing one to upgrade to a new phone.

I've gone back to using Venmo, since this was the main issue, I wanted to use Apple Pay, but obviously can't.

Time will tell.

Thanks and good luck.

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Answer 3

Feb 24, 2020 7:08 AM in response to Robert4232

Yeah. I switched back to Google Pay for the time being, last phone was a Samsung.

After reading how many other people have this issue, it’s definitely nothing I can do. Guess I’ll just wait for an update or get comfy with what I’ve got

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