The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My phone was stolen last Wednesday and when I checked the find my I-phone it was not active already. I placed it in lost mode though. At 2:20 pm today, I received an email from find my about "Activation Lock is requesting your password on iPhone (iPhone XR)".
I'm wondering if your system can trace who or where this is being done to trace the culprit.
Your immediate action on this will be deeply appreciated.
Thank you!
Mrs Meer
iPhone XR, iOS 13
You are not talking to Apple here. This is a user to user support forum and Apple does not participate here. Apple does not track phones, so there is no way for them to do what you ask. Even though the device is in Lost Mode, you should still be able to track it if they turn the device on and connect to the internet. If they attempt to restore the phone to wipe your information, they still will not be able to activate it as long as you do not remove it from your iCloud account. See this, If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
You are not talking to Apple here. This is a user to user support forum and Apple does not participate here. Apple does not track phones, so there is no way for them to do what you ask. Even though the device is in Lost Mode, you should still be able to track it if they turn the device on and connect to the internet. If they attempt to restore the phone to wipe your information, they still will not be able to activate it as long as you do not remove it from your iCloud account. See this, If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
Phone stolen
