Can't create image from USB using disk utility

For some reason I cannot use disk utility to create images from usb flash drives.

I've tried to back up my windows install usb, my catalina install usb, and my ubuntu install usb using disk utility and the result is always the same.

I insert the drive directly into the port (no hub) and it mounts

I open disk utility and select the drive in the left panel under external

I 2-finger click and select 'Image from (drive name)'

I leave the default settings in place, it tries to write the image to documents

When I click save it opens the creating image from (drive name) panel

In the details it says:

Creating disk image from (drive name)

Unmounting (drive name)

Operation canceled


It's always the same regardless of the drive. I need to back up these drives as images.

Please advise

MacBook Pro 13", macOS 10.15

Posted on Feb 22, 2020 11:15 PM

Reply
8 replies

Feb 23, 2020 3:46 PM in response to leroydouglas

I did a search before I posted this question but I guess I did not search well enough.


After another hour of combing through questions I found the answer.


Prefs -> Security & Privacy -> Privacy tab

Select Full Disk Access in the left pane

Click on the lock at the bottom left of the screen

Enter your password

Then, press the + button near the center of the screen

Add Disk Utility to the list

Click on the lock at the bottom left of the screen to lock out further changes


Now it works.

Feb 23, 2020 4:03 PM in response to fahqbuddy

fahqbuddy wrote:

I did a search before I posted this question but I guess I did not search well enough.

After another hour of combing through questions I found the answer.

Prefs -> Security & Privacy -> Privacy tab
Select Full Disk Access in the left pane
Click on the lock at the bottom left of the screen
Enter your password
Then, press the + button near the center of the screen
Add Disk Utility to the list
Click on the lock at the bottom left of the screen to lock out further changes

Now it works.



Good computing fahqbuddy— thanks for your report !

Feb 23, 2020 10:42 AM in response to fahqbuddy

Why do you need them to be backed up as images? You cannot boot from a disk image.


  1. Open Disk Utility.
  2. Select the volume entry (indented volume name - Install macOS...)
  3. Under the File menu select New Image -> Image from disk...
  4. In the Save dialog leave default settings. Select the desired location to save the image.
  5. Click on the Save button.


A progress window should open. If the operation is canceled, does the progress window provide an error message. Did the USB drive unmount (you should see it disappear from the Desktop)? Have you sufficient free space on the internal drive to save the image? Do you have any other problems saving files in your Home folder?


This works just fine on my system running Catalina.

Feb 23, 2020 11:27 AM in response to fahqbuddy

Might I suggest that rather than making images of these flash drives, just save the macOS installer app from which the flash drives were made. In my situation, that is what I do. Those installers are then backed up to my external backup drives for safekeeping. I know this doesn't fix the problem you posted.


Frankly, based on what you have posted, I have no idea why it doesn't work unless there is something else at play. When you selected the menu option to make a new image from the disk, do you recall what the default options were? On my system they were: read-only and None.


I wonder if there isn't something on the USB flash drives that is preventing the process from working. You might run Get Info on them to check the permissions. Mine shows: Owner is "...(Me)" with r/w; Group is "staff" with r/w; and Everyone is "Read only". At the very bottom the Ignore ownership on this volume options is checked. If you open a Finder window on the flash drive, there is only one visible file - the Installer.



Feb 23, 2020 2:17 PM in response to Kappy

Might I suggest that rather than making images of these flash drives, just save the macOS installer app from which the flash drives were made. In my situation, that is what I do.

A great suggestion and it would work perfectly, but as you went on to point out, it doesn't fix the overall issue of the imaging tool not working.


Frankly, based on what you have posted, I have no idea why it doesn't work unless there is something else at play.

I agree, there is some fundamental issue that is causing this. I'm hoping someone else has had and resolved this issue before.


When you selected the menu option to make a new image from the disk, do you recall what the default options were? On my system they were: read-only and None.

Yes, mine are the same and it saves to documents as a default.


I wonder if there isn't something on the USB flash drives that is preventing the process from working. You might run Get Info on them to check the permissions. Mine shows: Owner is "...(Me)" with r/w; Group is "staff" with r/w; and Everyone is "Read only". At the very bottom the Ignore ownership on this volume options is checked.

Mine is the same for all of them. I suspected they might be the issue. So, I took a brand new flash drive straight from the package and copied a file onto it. Then, I tried to image it and ran into the same issue exactly. So I erased it and partitioned it to default values, exFAT for a 32gb drive. Again, I tried to image it and again I had the exact same issue. Each of the four drives are made by different manufacturers.

I believe it's fair to say that I have eliminated the drives as an issue. I have also tried all of the drives on each of the usb ports on the computer and the issue persists.


It is very frustrating.


Again, thank you for taking the time to reply.


Feb 23, 2020 11:08 AM in response to Kappy

Why do you need them to be backed up as images? You cannot boot from a disk image.

I need to have a backup of these dives in case they are lost or damaged, and I'll need to be able to restore them to other drives if either of those happens.


A progress window should open.

It does not. The drive unmounts, and disappears from the desktop. Then it immediately reappears and the creating image dialog says "Operation canceled" as I detailed in my original post.


does the progress window provide an error message

No, unfortunately, it just says operation canceled.


Have you sufficient free space on the internal drive to save the image?

Yes, almost a TB of free space


Do you have any other problems saving files in your Home folder?

No, downloads, and textEdit have no issues saving files to the home folder


This works just fine on my system running Catalina.

I know. That's the frustrating part. I've done this before on other macs without issue. I imagine that I have a software configuration issue that hasn't been isolated yet.


Thank you for taking the time to reply.

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Can't create image from USB using disk utility

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