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iMac 27", macOS 10.13

Posted on Feb 23, 2020 1:54 PM

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Posted on Feb 23, 2020 1:58 PM

Does this work when booted from Safe Mode? That’ll disable certain sorts of add-ons.

Tried clearing the web site data (cookies) for Apple sites?

Any add-on anti-malware, add-on anti-virus, add-on cleaners, add-on firewalls, add-on VPN clients, or such, installed here?

10 replies

Mar 28, 2020 1:00 PM in response to MikeV2020

MikeV2020 wrote:

I also am unable to connect to iCloud.com using the Safari browser - other browsers work fine.


Does this work when booted from Safe Mode? That’ll disable certain sorts of add-ons.


Tried clearing the web site data (cookies) for Apple sites?


Any add-on anti-malware, add-on anti-virus, add-on cleaners, add-on firewalls, add-on VPN clients, or such, installed here?


Download and enable full device access and run EtreCheck, and open a new reply here and then press the button that looks like a printed page to get a text input box big enough to paste the hardware and software configuration report here.

Feb 24, 2020 11:27 AM in response to macjack

It’s not High Sierra generically. macOS 10.13.6 authenticates with ASC just fine on a test system here, FWIW. That High Sierra box did get caught up in the cookie mess a while back, and all web site data was cleared. If it’s not stale cookies or a stale DNS translation, then this could well be an issue with a subset of Apple servers, or a subset of Apple DNS.

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