You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Remote access and stalkerware

Why does Apple keep telling me that you can’t hack an iPhone when I’ve seen first hand someone remotely access my phone, throttle my internet, block calls, erase data? What can be done to help the everyday joe?

iPhone 8 Plus, iOS 13

Posted on Feb 24, 2020 3:30 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2020 5:56 AM

Changing playlist songs is entirely feasible, if your Apple ID password is known.

YouTube alerts are an exposed YouTube login password.


  • Change your Apple ID password.
  • Change your passcode to a longer password, and enable Touch ID.
  • Change the passwords on your recovery email server.
  • Review whether anyone knows your recovery questions.
  • Review whether anyone has access to your recovery telephone.
  • Back up and wipe and re-install and restore your backup on your iPhone.
  • Enable two-factor authentication, on your Apple ID, and on your cellular account.
  • Disable location and Find My for anybody else that you don't want to have that data.
  • Check with the local shelter and/or domestic violence folks and/or legal representation.
  • And don’t jailbreak. And don’t install VPN clients, or such.
  • Secure your Mac or Windows system, and its passwords and access.


I’m skeptical about this anti-virus app. Among the ways those tools can work, those can access your data using access to,local or to iCloud backups, or via a jailbreak. The written description at the web site implies it works via accessing and reading your backups. Which involves exposing your password. If others have those passwords, they’ll have that access.


If others have your passwords, and particularly if two-factor authentication is not enabled, you’re going to have a bad day.


5 replies
Question marked as Top-ranking reply

Feb 25, 2020 5:56 AM in response to Worriedone

Changing playlist songs is entirely feasible, if your Apple ID password is known.

YouTube alerts are an exposed YouTube login password.


  • Change your Apple ID password.
  • Change your passcode to a longer password, and enable Touch ID.
  • Change the passwords on your recovery email server.
  • Review whether anyone knows your recovery questions.
  • Review whether anyone has access to your recovery telephone.
  • Back up and wipe and re-install and restore your backup on your iPhone.
  • Enable two-factor authentication, on your Apple ID, and on your cellular account.
  • Disable location and Find My for anybody else that you don't want to have that data.
  • Check with the local shelter and/or domestic violence folks and/or legal representation.
  • And don’t jailbreak. And don’t install VPN clients, or such.
  • Secure your Mac or Windows system, and its passwords and access.


I’m skeptical about this anti-virus app. Among the ways those tools can work, those can access your data using access to,local or to iCloud backups, or via a jailbreak. The written description at the web site implies it works via accessing and reading your backups. Which involves exposing your password. If others have those passwords, they’ll have that access.


If others have your passwords, and particularly if two-factor authentication is not enabled, you’re going to have a bad day.


Feb 24, 2020 3:54 PM in response to Worriedone

It’s not clear whether your iPhone has an exploit loaded, or what’s going on here.

Nor is it clear exactly what was demonstrated to,you, nor why.

Change your Apple ID password.

Change your passcode to a longer password, and enable Touch ID.

Change the passwords on your recovery email server.

Review whether anyone knows your recovery questions.

Review whether anyone has access to your recovery telephone.

Back up and wipe and re-install and restore your backup on your iPhone.

Also enable two-factor authentication, on your Apple ID, and on your cellular account.

Disable location and Find My for anybody you don't want to have that data.

Check with the local shelter and/or domestic violence folks and/or legal representation.

And don’t jailbreak. And don’t install VPN clients, or such.

Remote access and stalkerware

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.