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iPhone and iPad keep loading in finder

I can't open up my iPhone or iPad in the finder. All three devices are completely up to date. When I try to connect through wifi or cable I see my devices in the list in finder on the left on my Mac, and when I click on them it shows in the top bar device information, but the main screen sticks on loading.. with the spinning circle.


hopefully someone has an idea how to fix this...

MacBook Pro 15", macOS 10.15

Posted on Feb 28, 2020 7:34 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 3, 2020 10:43 AM

Log into another user account, Set up users, guests, and groups on Mac and see if the problem persists. (This tells us if the problem is limited to your user account or is system wide).


Boot into Safe Mode (Use Safe Mode to isolate issues with your Mac and Playing Safe: what does Safe Mode do?) and try from there. Any improvement? Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


4 replies
Question marked as Top-ranking reply

Mar 3, 2020 10:43 AM in response to PPeedy

Log into another user account, Set up users, guests, and groups on Mac and see if the problem persists. (This tells us if the problem is limited to your user account or is system wide).


Boot into Safe Mode (Use Safe Mode to isolate issues with your Mac and Playing Safe: what does Safe Mode do?) and try from there. Any improvement? Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


iPhone and iPad keep loading in finder

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