Inlog error Imessage and Facetime

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Baselmans Author

Level 1

9 points

Inlog error Imessage and Facetime

I did everything but my Imessage and Facetime doesn't work!!

They tell me that there is no such email address.

But I can login into my Mac ID page!

Strange enough it looks computer related because on my second mac I can login!

I did everything on this page with out any results

https://support.apple.com/en-us/HT204408

Even ram restart no succes

My mac works under the newest update; macOS Catalina

Somebody knows what is wrong on my iMac?

iMac Line (2012 and Later)

Posted on Mar 1, 2020 1:59 PM

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Answer 1

raina_b22

Community Specialist

Mar 3, 2020 1:19 PM in response to Baselmans

Hello Baselmans.

Thanks for reaching out to Apple Support Communities.

I see that you are having some trouble with activating iMessage and FaceTime on your Mac. These are important apps, and I will be glad to assist.

You have performed some great steps at trouble shooting. Let's also try to activate these features in safe mode.

Use safe mode to isolate issues with your Mac

If the issue persists, test in another user account:

How to test an issue in another user account on your Mac

Cheers.

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Answer 2

Baselmans Author

Level 1

9 points

Mar 5, 2020 9:53 AM in response to Baselmans

Becky

My IT er did the following

We reset between each operation the PRAM.

- Started in safe mode: Emessage and Face time same error

- Another user account created: Emessage and Face time same error

- Compleet new Apple account created: Emessage and Face time same error

- IMac network logged in via Iphone hotspot (i.e. different IP address and network): Emessage and Face time same error

- Tried other emessage accounts of IT-er and a third person: Emessage and Face time same error.

- The blocked account that gives the error, does work on a mac on a compleet different home address!

We see that when verifying the Apple ID, there is a block from Apple.

We are really desperate as there is no clear cause and even a new ID but also new user account, Emessage doesn't work on this machine. Do you know what locks these two programs?

Sincerely and hoping on a solution from Apple

John Baselmans

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Answer 3

Baselmans Author

Level 1

9 points

Mar 3, 2020 2:13 PM in response to raina_b22

Becky

Thank you for your fast response.

I wil send this to my IT'er so he can trouble shoot my computer.

As soon we found the problem I come back to you.

Have e great day

John

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Answer 4

Baselmans Author

Level 1

9 points

Mar 6, 2020 3:01 AM in response to raina_b22

Becky

I saw some postings on you tube and they telling about a Imac serial number problems.

Is my problem also related on that Apple ID lock my Imac?

Please can somebody helping in this case?

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Answer 5

Baselmans Author

Level 1

9 points

Mar 5, 2020 1:04 PM in response to raina_b22

Becky

My IT er did the following

We reset between each operation the PRAM.

- Started in safe mode: Emessage and Face time same error

- Another user account created: Emessage and Face time same error

- Compleet new Apple account created: Emessage and Face time same error

- IMac network logged in via Iphone hotspot (i.e. different IP address and network): Emessage and Face time same error

- Tried other emessage accounts of IT-er and a third person: Emessage and Face time same error.

- The blocked account that gives the error, does work on a mac on a compleet different home address!

We see that when verifying the Apple ID, there is a block from Apple.

We are really desperate as there is no clear cause and even a new ID but also new user account, Emessage doesn't work on this machine. Do you know what locks these two programs?

Sincerely and hoping on a solution from Apple

John Baselmans

Reply

Inlog error Imessage and Facetime

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