I can’t merge calls
I have an iPhone XR and I havnt been able to merge calls since i got it and WiFi calling is not the problem because it is off. I even tried to turn it on to see if it would work
iPhone XR, iOS 13
User profile for user:
chris_g1
User level:
Community Specialist
Hello tiann194,
I understand that you're not able to merge calls. I am happy to provide some information about merging calls.
"Respond to a second call on the same line
If you’re on a call and receive a second call, do one the following:
- Ignore the call and send it to voicemail: Tap Ignore.
- End the first call and answer the new one: When using a GSM network, tap End + Accept. With a CDMA network, tap End and when the second call rings back, tap Accept, or drag the slider if iPhone is locked.
- Put the first call on hold and answer the new one: Tap Hold + Accept.
- With a call on hold, tap Swap to switch between calls, or tap Merge Calls to talk with both parties at once. See Start a conference call.
Note: With CDMA, you can’t switch between calls if the second call was outgoing, but you can merge the calls. You can’t merge calls if the second call was incoming. If you end the second call or the merged call, both calls are terminated.
On models with Dual SIM, note the following:
- Wi-Fi Calling must be turned on for a line to enable that line to receive calls while the other line is in use for a call. If you receive a call on one line while the other is in use for a call, and no Wi-Fi connection is available, iPhone uses the cellular data of the line that’s in use for the call to receive the other line’s call. Charges may apply. The line that’s in use for the call must be permitted for data use in your Cellular Data settings (either as the default line, or as the non-default line with Allow Cellular Data Switching turned on) to receive the other line’s call.
- If you don’t turn on Wi-Fi Calling for a line, any incoming phone calls on that line (including calls from emergency services) go directly to voicemail (if available from your carrier) when the other line is in use; you won’t receive missed call notifications.
- If you set up conditional call forwarding (if available from your carrier) from one line to another when a line is busy or not in service, the calls don’t go to voicemail; contact your carrier for setup information."
For more information check out this article: iPhone User Guide
Let me know if that worked for you.
Thank you for using Apple Support Communities.
Take care!