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Level 1

8 points

FACE ID NOt working

Hi everyone, can anyone help me with my problem with FACE ID. It's not recognizing my face even if i did the reset options.

iPhone X, iOS 13

Posted on Mar 3, 2020 6:46 PM

Top-ranking reply

Level 10

150,066 points

Posted on Mar 3, 2020 6:50 PM

Has the screen on your phone been replaced by anyone other than Apple?

Do you use a full screen protector (one without a notch) on the phone?

If no to both questions, see this link for suggestions from Apple --> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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