You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello,
since today push notifications of all my apps are notre working on my WiFi, however they are working on others phones in the same WiFi network, they also work on my cellular network or when I am on vpn on the same WiFi ? My WiFi settings are the same so the issue must be on the iPhone. Help please
iPhone XR, iOS 13
Hello Benjiyac,
If I'm understanding you right, you're not receiving push notifications for any of your apps when connected to Wi-Fi unless you're also connected to your VPN. I'm happy to help you out with this.
Since the issue is only occurring with push notifications while on Wi-Fi and doesn't happen when connected to cellular data, it may be possible that firewalls or proxy servers are to blame. I recommend reviewing the following support article to see if any information there helps: If your macOS and iOS clients aren't getting Apple push notifications. You may need to work with your internet service provider to ensure you're getting an unprovided connection to the ports listed in that article.
Thanks for using Apple Support Communities. Respond back if you need continued support with this issue.
Take care.
Double Check a few things-
If none of this works then a visit to the Apple Store is a good idea.
Axel F.
It’s exactly that, but I trier others WiFi networks and it’s the same, I even used another phone as a hotspot (with cellular data) and it doesn’t work either, I’ll try your solution maybe it will work.
thank’s
Hello, it's me again, I opened the ports and nothing has changed, a weird thing happens, when my phone is plugged into my mac, notifications work just fine.
I don't know if it's related and it's sound stupid, but on another phone (samsung) the dqy before my notificqtions stopped working on my phone I deactivated Facebook and messenger notifications of the same accounts I have on my iPhone, could this produce a bug like this?
I just restored my phone via iTunes and launch it as a new phone and still not working
Hello again Benjiyac,
Thanks for responding back with those additional details. It is certainly unexpected for notifications to only work when your iPhone is connected to your Mac. At this point the best next step would be to get in contact with Apple Support: Contact Apple Support.
Cheers!
I have not. What has me perplexed is that it works fine over cellular however does not over WiFi. Does this behavior happen on any WiFi connection or only one particular WiFi? When you are on this WiFi network then are you able connect to the internet and run your apps normally? If the answer is YES then I am truly perplexed. I can recommend rebooting your WiFi router and see if that makes a difference.
Axel F.
did anyone get a resolution on this. i have quite a few iphones that all of the sudden get the app notifications when connected to cellular, but do not work when connected to the wi-fi.
Notification not working on WiFi
