No images by long video downloaded from iCloud.com

Hello,


I've filmed several clips/images with my iPhone to make a movie. But only one video (QuickTime-film (.MOV) 1.21GB, 14min:32sec) also downloaded from iCloud.com doesn't show images, it only plays sound/audio on my Windows desktop.

While at iCloud.com and on my iPhone it shows the complete video.


How can I import this video from my iPhone to Adobe Premiere Pro on my Windows 10 pc.



Thanks in advance.


Wesley

iPhone 8, iOS 13

Posted on Mar 9, 2020 9:38 AM

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Mar 10, 2020 6:41 AM in response to wesleyferfers

Hello wesleyferfers,


​Thank you for using the Apple Support Communities. As I understand it, you've downloaded some videos recorded on your iPhone and one specific video doesn't show any images on your PC, but it does when played on your iPhone and the iCloud website. Is that correct?


Were all of these videos recorded around the same time? Also, you mentioned the video is about 14 minutes. Are the other videos of similar length?


Do you get the same results when playing the video on another computer, if available?


Also, you mentioned you were downloading videos from the iCloud website. It may be worth setting up iCloud for Windows to see if you can download the video from there: Set up and use iCloud Photos on your Windows PC


I hope this helps get you started.


Take care.

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No images by long video downloaded from iCloud.com

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