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my apple tv is flashing the screen on and off as if its losing connection to my tv

my apple tv is flashing the screen on and off as if its losing connection to my tv. I have tried a new cable and connected the apple tv directly to my tv. the power light is on solid but the screen flashes on and off.

what is the issue?

Apple TV 4K, tvOS 13

Posted on Mar 11, 2020 10:53 AM

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Question marked as Top-ranking reply

Posted on Mar 11, 2020 11:11 AM

Hello,


You will need to call Apple for assistance.


Contact AppleCare

4 replies

Mar 11, 2020 11:15 AM in response to bgiannelli

Although you've tried a new cable, have you verified the cable is 4K-capable.


One of HDMI's greatest flaws is that there is no visual way to identify the 'generation' of HDMI cables. Old/original (and also cheap) cables don't have the bandwidth to support 4K.


If your cables are 4K-rated then you may need to reach out to Apple, but I thought I'd mention it.

my apple tv is flashing the screen on and off as if its losing connection to my tv

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