Non-Standard App (ZEE5) from Apple Store & Not Responsible App for any payment issue.

Question

Non-Standard App (ZEE5) from Apple Store & Not Responsible App for any payment issue.

I have installed an application "ZEE5" from apple store and subscribed for 1 year premium account via "Apple Account" but, still i am not able to view any premium contents/movies/channels and under my account.

And for any my queries on this issue related with the payment with respective application owner, the owner is not responding. (The payment INR 3249 deducted from my account on behalf of Apple).

I hope and believe the respective deducted amount paid to the application owner (ZEE5) and they are not responding to my queries.

In this situation, Is that possible, to get my money back. or, Can i request the apple store to block/remove the application from Apple Store to avoid the other users inconvenience in future.

Please advise.

Thanks,

K Mani.

iPad mini, iOS 9

Posted on Mar 11, 2020 11:13 PM

Reply

Answer 1

Stevi_S

Community Specialist

Mar 12, 2020 11:43 AM in response to kavitha_manikandan_82

Hey kavitha_manikandan_82,

Thanks for using Apple Support Communities! I understand your purchases an app, but did not get all the features expected with that purchase. I definitely understand wanting to get this resolved, and I'm happy to help.

Reaching out to the app developer was a great step. I understand you're unable to get a response from them. I do still want to share the resource below with you as it goes over the best way to connect with an app developer.

How to contact an app developer

If you're still running into issues, you can report a problem with that purchase, and request a refund here:

Request a refund for apps or content that you bought from Apple

Thanks again, and have a great day!

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Non-Standard App (ZEE5) from Apple Store & Not Responsible App for any payment issue.

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