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iphone X screen stays lit

So my phone has a 30 second auto lock on, is on low battery mode, and still stays lit unless it is physically turned off. It does the same thing even when the phone screen is touched and NOT unlocked. Any help is appreciated.

iPhone X

Posted on Mar 12, 2020 9:57 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2020 1:04 PM

Hello there,


There might be an App that is running in the background that is causing this effect.

Force close all apps and hard restart your device.


You can check under:

> Settings > Battery


and see what apps have been running the longest...

Try to uninstall and reinstall any 3rd party apps that might be the issue.

(Back up your app data if at all possible or needed beforehand.)


Hope that works out for you.

3 replies
Question marked as Top-ranking reply

Mar 12, 2020 1:04 PM in response to ndanielle3

Hello there,


There might be an App that is running in the background that is causing this effect.

Force close all apps and hard restart your device.


You can check under:

> Settings > Battery


and see what apps have been running the longest...

Try to uninstall and reinstall any 3rd party apps that might be the issue.

(Back up your app data if at all possible or needed beforehand.)


Hope that works out for you.

iphone X screen stays lit

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