Mac Photos: Error Downloading Photo - Exclamation Point

Question

Mac Photos: Error Downloading Photo - Exclamation Point

I am getting an exclamation point in the bottom right of some photos. When I click on the exclamation point I get the error "Error Downloading Photo: An error occurred while downloading a larger version of this photo for editing. Please try again later."

I am using Catalina 10.15.3.

Restarting photos, rebooting computer, nothing changes this. It appears to be the same photos every time. These photos display and work fine on iCloud Photos.

MacBook Air

Posted on Mar 12, 2020 7:55 PM

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Answer 1

raina_b22

Community Specialist

Mar 13, 2020 10:48 AM in response to TheTransplant

Hello TheTransplant,

Thank you for using Apple Support Communities!

I understand that you are seeing an exclamation point on some of your photos and are unable to download them to your Mac. I recommend testing the issue while your Mac is in safe mode and/or in a new user account. This will help determine the cause of the issue. The following articles have the steps you will need to test the issue in both safe mode and in a new user account:

Use safe mode to isolate issues with your Mac - Apple Support

How to test an issue in another user account on your Mac - Apple Support

Regards.

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Mac Photos: Error Downloading Photo - Exclamation Point

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