No active Disney+ subscription after buying it

I can’t sign into Disney+ after buying it from the App Store; Disney customer service agents told me there’s no active subscription with the email I used to create the account. What gives? Whenever I try to log in I get sent to the choose a subscription page. I have the subscription and charge listed in the Apple settings and my bank account. Has anyone managed to fix this issue?

Posted on Mar 15, 2020 6:48 AM

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No active Disney+ subscription after buying it

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