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Level 1

81 points

Macbook Pro camera doesn't work. "No Video".

For some months already, I have been facing a problem where I can't use the Mac built-in camera. It doesn't work with Facetime, Skype and either Photo Booth.

The message that I get after opening Facetime is "No video. FaceTime has not received any video from the connected camera. Restarting your computer may fix this issue". Only green light is blinking every couple of seconds.

I have been using this laptop for 2 months and it doesn't have any damages that could affect the hardware. Camera and other minor problems started in January 2020 after additional Catalina updates.

I have Googled solution for this problem and tried different solutions but none of them didn't work. Here is the list of solutions that I have tried:

Kill VDCAssistant in Terminal. It didn't work because I even can't find VDCAssistant from Activity Monitor which should control the camera.
Simply restarting my Mac.
Done all software updates.
Run First Aid option in Disk Utility

Could anybody suggest any other solutions that can be done at home buy general user?

Thanks in advance!

MacBook Pro 13", macOS 10.15

Posted on Mar 15, 2020 9:06 AM

Best reply

D.I. Johnson

Level 7

22,355 points

Posted on Mar 15, 2020 9:42 AM

Hello, Laurii112.

Sorry to know you're having this problem with your MacBook Pro.

If you haven't rebooted into safe mode anytime recently you should try that to see if it helps. Let the Mac OS do drive directory repair, cache clearing and other misc housekeeping. Often just booting into safe mode and logging in, then immediately rebooting normally will resolve an issue. You should do this with all your external peripherals disconnected but the keyboard and mouse.

Booting into Safe Mode…

Use safe mode to isolate issues - Apple Support

What Safe mode does:

Verifies your startup disk and attempts to repair directory issues, if needed
Loads only required kernel extensions
Prevents startup items and login items from opening automatically
Disables user-installed fonts
Deletes font caches, kernel cache, and other system cache files

Restarting in Safe mode can often eliminate a problem or help identify the cause.

You can verify that you have started in Safe mode by clicking the Apple () menu > About This Mac > System Report. Then find >Software< in the left column and look at >Boot Mode: Safe vs Normal< in the right pane.

Note– starting up in Safe mode could take 10 minutes or more. Be patient.

Does the problem persist while in Safe mode?

Restart your Macintosh and re-evaluate the issue.

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Macbook Pro camera doesn't work. "No Video".

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