When my Apple TV is in sleep mode and I try to turn it back on with the remote, it doesn't turn on. No matter what button I press. I can use Siri and say "turn on the TV" and that works, but the remote and remote app don't. I tried restarting the TV, but no difference was made.
Apple TV HD, tvOS 13
Only the Menu button and TV/Home button can be used to wake the Apple TV with tvOS 13. The touch surface that could be used with tvOS 12 is no longer functional for this function.
Put your Apple TV to sleep (and wake it again) - Apple Support
Only the Menu button and TV/Home button can be used to wake the Apple TV with tvOS 13. The touch surface that could be used with tvOS 12 is no longer functional for this function.
Put your Apple TV to sleep (and wake it again) - Apple Support
Hello,
You may need to restore your Apple TV to factory settings.
Reset or restore your Apple TV to its factory settings - Apple Support
Apple TV won't turn on by remote
