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Battery Indicator Incorrect on Series 5 Apple Watch

The Issue

I am having the following problem with my Series 5 Apple Watch, purchased four months ago:


1. After a full charge, the battery charge indicator remains stuck at 100% for approximately 4-9 hours.


2. The battery charge indicator then begins to decrease.


3. When the battery charge indicator reaches approximately 15-33%, the watch powers down suddenly, with no low battery warning (which should be given at 10%).


In summary, the battery charge indicator is essentially never correct. Below are two graphs showing this behavior:





My Attempts to Work with Apple on the Issue

I have worked with Apple thorugh multiple channels, and have been unable to obtain a solution to this problem.


My efforts include the following:


1. On January 22nd I consulted the Apple Store about this issue. The watch was sent to the repair facility and they were unable to duplicate the issue. It was sent back to me.


2. The issue continued to occur after I received my watch back from Apple. On February 4th, I chatted online with Advisor #1, who opened a case about the matter.


3. At Advisor #1's request, I collected screenshots documenting the occurrence of the issue. I also triggered a logging procedure on my watch during the times that the issue occurred.


4. On February 7th I had phone conversation with Advisor #2. During that conversation, we uploaded the logs and screenshots documenting the issue, for analysis by the engineering team. I also provided other additional information.


5. On February 21st, Advisor #2 got in touch and told me that we would need to collect further logs from the watch. She provided a link to a mobile configuration profile for my phone, which would allow collection of more detailed logs from my watch.


6. We scheduled a call on February 24th to upload the logs. Advisor #2 stood me up for that call. After trying with her over several days to reschedule, we finally spoke around March 4th. We attempted to upload the detailed logs that had been collected, but the upload appeared to keep hanging. She indicated that she would call me back after this to figure out a way to upload the logs.


7. I have not been able to get in touch with Advisor #2 since then, despite reaching out by email and voicemail.


8. On March 13th, I spoke with Apple Support by phone to try to sort this out, since it seemed by that point that Samantha had disappeared. Advisor #3 took down my number and said that she would have someone call me back. No one did.


9. On March 16th, I contacted Apple Support again by chat, to try to remedy this issue. Advisor #4 scheduled a call for me to speak with Advisor #5 today, March 17th, to resolve the issue.


10. Today, I spoke with Advisor #5 and was told that the only possible approach he can offer is to ship the watch back to the repair center to see if they can diagnose the problem (i.e, back to Step #1 in this long process). He would not make any effort to upload any of the logs that I collected in Step #5 of this process (which failed to upload in Step #6). Based on my past experience with Apple repair, my expectation is that they will be unable to replicate the issue and that the watch will be sent back to me. In that case, the only recourse he could offer was to visit the Apple store again once it opens back up (after Covid-19 passes).


My Questions

I am honestly at an absolute loss about how to proceed here. This support experience has been worse than abysmal and very different from past support experiences with Apple. I have three questions:


1. If anyone from Apple is reading this, could you please intervene to resolve this? Ideally, I'd like to try new hardware and see if that solves the problem, as I've spent around 5-10 hours of my time dealing with this issue. That said, I'm also happy to work with you on further troubleshooting of this hardware, but I need a responsive and competent support team member on the other side to make that happen, and I don't feel that I've had that so far.


2. Has anyone reading this forum experienced this problem? If so, have you been able to solve it? And, if you've solved it, how?


3. Does anyone have any advice for resolving this problem with Apple? They seem completely unconcerned, and it has been dragging on for almost two months.


Thank you very much for any help!

Apple Watch

Posted on Mar 17, 2020 3:15 PM

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Posted on Mar 18, 2020 2:40 PM

I bought a series 5 apple watch. It had the same problem. I took it to the Apple store and got a replacement, now the replacement is doing the same thing. I am wondering if I need another replacement. I am beginning to think that this a common problem with the series 5 and Apple has done nothing about it.

Similar questions

146 replies

Jul 5, 2020 7:51 AM in response to nomperar

I’m having the identical issue with the battery minder on my month old series 5. It’s stuck at 100 now and crashed yesterday at 35%. Have not performed anything but a reboot.. Many suggestions on Apple support forums and such but apparently no one has found the key to this problem so far. It is astonishing that this issue has been a problem for many in all the series’ with no real solution that works save send it to Apple, get diagnosed.

Jul 7, 2020 3:22 PM in response to nomperar

Hi,

I have exactly the same same problem with my Apple Watch 6 purchased last December 2019. But since one month the problem started once, yesterday again and today again: the indicator shows 99% for 12 hours then after short time it goes slowly to 30% and suddenly its dead. If I put it on the charger the system restarts again. It takes about two hours to charge to 99% and another more than 30 minutes to 100%.


please Apple tell me what to do!!!!

George

Jul 10, 2020 7:41 PM in response to nomperar

Ditto. My Series 5 has started crashing out of nowhere over the last three days at increasing frequency. It'll show a decent charge one minute, and when I look down again a few minutes later, it's gone. It won't turn on again until I place it back on the charger. Once it powers back on, it's showing the same charge. It's done this everywhere between 50 and 95%. I'm getting annoyed. I've only had it three weeks. For the first week, the charge didn't go above 99% no matter if I left it on the charger all night. I just chalked it up to a quirk of the watch. Then it hit 100% and remained there for the longest time before finally inching down. Now it's doing this.


Unpairing hasn't helped. Shutting down background refresh on the apps has done nothing. Hard reboot: also nothing. The software on both the watch and iPhone 11 is up to date. I disabled the always on option a few hours ago when I noticed it wasn't defaulting to the time after 15 seconds. The charge has remained at 99% since then -- not that that means anything, but it hasn't died, yet, either.

Jul 19, 2020 7:53 PM in response to lytridic

My new series 5 at first got stuck on 100% for a week or so when it would start to discharge at 8 pm I charge at midnight at 80%. Then it corrected itself and started to discharge normally for a week. Then I installed 6.2.8 yesterday and the problem returned today. It works fine as long as I charge it every night. This should be solved by now for all the series’ report similar problems with the charge meter.

Jul 22, 2020 6:34 AM in response to nomperar

Battery indicator on Series 5 is not consistent. Goes dead overnight when it said it was fully charged before retiring. Apple logo appears when putting it back on charger. Never had this issue with Series 3, bought Series 5 less than a month ago. As much as you charge for these things, one would think that you would be willing to come up with a solution?


Mr. Plummer

Jul 22, 2020 6:45 AM in response to plummjk

Hang in there - for some reason my watch battery drain ended one day. My guess is that the watch chooses a slow time to ( i can't recall the exact term) re-index and causes the drain much like the iPhone does after some updates. I've notice the iPhone drain much the same way for about a month and then the problem goes away.

Jul 22, 2020 6:49 AM in response to nomperar

Hello,

I am curious if your battery drain issue has gone away.

My watch is now normal and I wanted to add for others (if your issue was resolved) that apple iPhones go through an indexing process after some updates which causes battery drain throughout the night and my guess is that the watch does exactly the same thing. I've never had the watch drain while using, only when it wasn't in use which leads me to believe that indexing is the cause.

Microsoft windows performs this action in the evening and they call it "defragmentation" and it will slow the computer to a crawl and use up battery pretty fast on a laptop.

Please let us know if your issue was resolved.

Jul 22, 2020 6:55 AM in response to chadc0712

Hello,

Perhaps give it a month - my watch issues are now resolved. I've recently posted to others that I believe it is an indexing issue (microsoft called it defragmentation) and the iPhone has the same issue after some updates and this has been going on for years. Another "forum contributor" said that the iPhone issue was indexing and it is a battery hog for about a month. My guess is if computers go through indexing and iPhones, why not Apple Watch. Like I mentioned, my watch issues are gone after a month and all is good. My only wish is that apple told their people and us what to expect when indexing occurs - if that's what is in fact going on.

Jul 27, 2020 8:50 AM in response to nomperar

I am having the same issue on my BRAND NEW watch. I am seeing to give it around 30 days, but I am scared to do that, because then I wouldn’t be able to return it without the extra coverage. I called Apple Support and they were not helpful and acted as if this was the very first time they were hearing of this issue, which was concerning because that tells me that Apple is not working on a fix. Any suggestions on what I should do?

Jul 27, 2020 9:18 AM in response to LindsayW0906

Give it 30 days to finish indexing - the same problem occurs with the phone when folks say "the new update is killing my battery time". Apple should be better about letting their customers know what to expect after an update when a product begins "re-indexing". As I mentioned, this is the same as microsoft windows "Defragmentation". MS performs this now when the computer is not in use.

Jul 27, 2020 6:28 PM in response to walkerboh2112

On my 3rd battle with this same problem.

First time, a hard reset fixed it and it lasted about two months.

Second time tried a hard reset maybe 10 times to no avail. Unpaired then watch and repaired it and corrected the problem.

On my third time, this time the repairing did nothing. Tried the suggestion of putting it I. Airplane mode and turning off the Bluetooth, waiting a few minutes then turning off airplane mode. So far that seems to work because when I put it in charge it did not show 60% as soon as the watch had enough charge to turn on.


Jul 27, 2020 7:22 PM in response to CGR986

The only thing that has worked semi-consistently for me when this inevitably happens again is to turn the watch off, leave it off for 30 minutes to an hour, then turn it back on. That seems to reset the battery display for some reason. Hoping for an actual fix ASAP - crazy that this is still an issue after so many months.

Battery Indicator Incorrect on Series 5 Apple Watch

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