Battery Indicator Incorrect on Series 5 Apple Watch

The Issue

I am having the following problem with my Series 5 Apple Watch, purchased four months ago:


1. After a full charge, the battery charge indicator remains stuck at 100% for approximately 4-9 hours.


2. The battery charge indicator then begins to decrease.


3. When the battery charge indicator reaches approximately 15-33%, the watch powers down suddenly, with no low battery warning (which should be given at 10%).


In summary, the battery charge indicator is essentially never correct. Below are two graphs showing this behavior:





My Attempts to Work with Apple on the Issue

I have worked with Apple thorugh multiple channels, and have been unable to obtain a solution to this problem.


My efforts include the following:


1. On January 22nd I consulted the Apple Store about this issue. The watch was sent to the repair facility and they were unable to duplicate the issue. It was sent back to me.


2. The issue continued to occur after I received my watch back from Apple. On February 4th, I chatted online with Advisor #1, who opened a case about the matter.


3. At Advisor #1's request, I collected screenshots documenting the occurrence of the issue. I also triggered a logging procedure on my watch during the times that the issue occurred.


4. On February 7th I had phone conversation with Advisor #2. During that conversation, we uploaded the logs and screenshots documenting the issue, for analysis by the engineering team. I also provided other additional information.


5. On February 21st, Advisor #2 got in touch and told me that we would need to collect further logs from the watch. She provided a link to a mobile configuration profile for my phone, which would allow collection of more detailed logs from my watch.


6. We scheduled a call on February 24th to upload the logs. Advisor #2 stood me up for that call. After trying with her over several days to reschedule, we finally spoke around March 4th. We attempted to upload the detailed logs that had been collected, but the upload appeared to keep hanging. She indicated that she would call me back after this to figure out a way to upload the logs.


7. I have not been able to get in touch with Advisor #2 since then, despite reaching out by email and voicemail.


8. On March 13th, I spoke with Apple Support by phone to try to sort this out, since it seemed by that point that Samantha had disappeared. Advisor #3 took down my number and said that she would have someone call me back. No one did.


9. On March 16th, I contacted Apple Support again by chat, to try to remedy this issue. Advisor #4 scheduled a call for me to speak with Advisor #5 today, March 17th, to resolve the issue.


10. Today, I spoke with Advisor #5 and was told that the only possible approach he can offer is to ship the watch back to the repair center to see if they can diagnose the problem (i.e, back to Step #1 in this long process). He would not make any effort to upload any of the logs that I collected in Step #5 of this process (which failed to upload in Step #6). Based on my past experience with Apple repair, my expectation is that they will be unable to replicate the issue and that the watch will be sent back to me. In that case, the only recourse he could offer was to visit the Apple store again once it opens back up (after Covid-19 passes).


My Questions

I am honestly at an absolute loss about how to proceed here. This support experience has been worse than abysmal and very different from past support experiences with Apple. I have three questions:


1. If anyone from Apple is reading this, could you please intervene to resolve this? Ideally, I'd like to try new hardware and see if that solves the problem, as I've spent around 5-10 hours of my time dealing with this issue. That said, I'm also happy to work with you on further troubleshooting of this hardware, but I need a responsive and competent support team member on the other side to make that happen, and I don't feel that I've had that so far.


2. Has anyone reading this forum experienced this problem? If so, have you been able to solve it? And, if you've solved it, how?


3. Does anyone have any advice for resolving this problem with Apple? They seem completely unconcerned, and it has been dragging on for almost two months.


Thank you very much for any help!

Apple Watch

Posted on Mar 17, 2020 3:15 PM

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Posted on Apr 26, 2020 11:25 AM

I finally got the fix for this problem. The person I got on the helpline asked me to unpair my watch, so that it would return to factory settings and then repair it with my phone using the latest backup so that I don’t lose my settings. I did that and it fixed the problem.

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146 replies

May 17, 2020 8:31 AM in response to SandyPDot

So I charged my Apple Watch 5 last night for 40 minutes before going to bed. Went to bed with 100% charge. Woke up this morning with 100% charge. Battery indicator percentage started going down about 11 hours after I pulled it off the charger last night. Was at 91% an hour later when I started a workout. Looked down & the watch was off - done. The workout didn’t even register in the Activity app. Put the watch on the charger & about a minute later it was 91% & charging. Another minute - 90% and charging. Still there a few minutes later. Took it off the charger & turned off, waited a minute, turned on, 91%. I only use the OEM Apple Watch charger that came with the watch. The back gets warm during the charging process - anyone else have this?? I have Apple Care & spent too much time a week ago with Apple Support, who found nothing during diagnostics. Sure don’t want to send it in just to have Apple Support send it back, as others have documented in this thread. I live hours away from an Apple storefront. Watch & Phone are up-to-date OS. My Apple Watch 2 was a phenomenal device compared to this one!!

Jun 23, 2020 2:57 AM in response to TAB75

Wow some thread.

i too have a 5 paired to an XS.

it works fine for around 4 days then on the next day, with 100% charge leaving home, it’s on 8% five hours later in the office.


it happened again today, and what I did notice this morning was the watch was warm to touch on the back when I lifted it off the charger in the morning. Even though it’s normally stone cold to lift off, on the days its died early it’s been hot...like there is something drawing extra current.


was fine for 3 months when I got it, but now this is almost a weekly issue.

Jun 24, 2020 3:22 AM in response to up10ad

As an added note, the new watchOS 7 release includes a Battery setting that shows details similar to the iPhone, including last charge time and percent, a graph of use, and a health percentage showing charging capacity. My recent charges show charging to 99% and a seemingly correct use that drops steadily over the last 24 hours.

Jul 5, 2020 7:51 AM in response to nomperar

I’m having the identical issue with the battery minder on my month old series 5. It’s stuck at 100 now and crashed yesterday at 35%. Have not performed anything but a reboot.. Many suggestions on Apple support forums and such but apparently no one has found the key to this problem so far. It is astonishing that this issue has been a problem for many in all the series’ with no real solution that works save send it to Apple, get diagnosed.

Jul 19, 2020 7:53 PM in response to lytridic

My new series 5 at first got stuck on 100% for a week or so when it would start to discharge at 8 pm I charge at midnight at 80%. Then it corrected itself and started to discharge normally for a week. Then I installed 6.2.8 yesterday and the problem returned today. It works fine as long as I charge it every night. This should be solved by now for all the series’ report similar problems with the charge meter.

Jul 22, 2020 6:49 AM in response to nomperar

Hello,

I am curious if your battery drain issue has gone away.

My watch is now normal and I wanted to add for others (if your issue was resolved) that apple iPhones go through an indexing process after some updates which causes battery drain throughout the night and my guess is that the watch does exactly the same thing. I've never had the watch drain while using, only when it wasn't in use which leads me to believe that indexing is the cause.

Microsoft windows performs this action in the evening and they call it "defragmentation" and it will slow the computer to a crawl and use up battery pretty fast on a laptop.

Please let us know if your issue was resolved.

Jul 27, 2020 8:41 PM in response to nomperar

I’ve had this problem for awhile, created a support ticket and they sent me through the standard steps that don’t resolve the issue. I keep hoping that an update will fix, but to no avail. I notice if I do multiple hard resets the battery life will change on each reset most of the time. It will go from 100% to Zero...Zero to 70%....70% to 30%...and sometimes it will stay the same. It’s frustrating for sure. I had a Series 3 and never had any issues.

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Battery Indicator Incorrect on Series 5 Apple Watch

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