Can’t restart my macbook air

After login my account. The loading bar progresses slowly and after few seconds, the screen becomes blank with noise. What can I do now? Plz help.

MacBook Air 13", 10.14

Posted on Mar 20, 2020 5:26 PM

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Question marked as Top-ranking reply

Posted on Mar 21, 2020 3:16 PM

Hi 美辰,


Thanks for coming to Apple Support Communities for help today with starting up your MacBook Air. It sounds like after entering your password, you have a slow loading bar and then a blank screen. I can imagine you need computer access. I'll do what I can to help.


Have you attempted to boot into safe mode: Use safe mode to isolate issues with your Mac? This can help let you know if there is third-party software preventing boot up.


Resetting the SMC may also be helpful: How to reset the SMC of your Mac according to: If your Mac doesn't turn on or start up.


If those steps don't get you pointed in the right direction, try booting into recovery mode and running First Aid on the drive in Disk Utility. Please see: About macOS Recovery and Repair a storage device in Disk Utility on Mac.


Let me know how it goes.


Have a fantastic day!





1 reply
Question marked as Top-ranking reply

Mar 21, 2020 3:16 PM in response to 美辰

Hi 美辰,


Thanks for coming to Apple Support Communities for help today with starting up your MacBook Air. It sounds like after entering your password, you have a slow loading bar and then a blank screen. I can imagine you need computer access. I'll do what I can to help.


Have you attempted to boot into safe mode: Use safe mode to isolate issues with your Mac? This can help let you know if there is third-party software preventing boot up.


Resetting the SMC may also be helpful: How to reset the SMC of your Mac according to: If your Mac doesn't turn on or start up.


If those steps don't get you pointed in the right direction, try booting into recovery mode and running First Aid on the drive in Disk Utility. Please see: About macOS Recovery and Repair a storage device in Disk Utility on Mac.


Let me know how it goes.


Have a fantastic day!





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Can’t restart my macbook air

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