Watch shuts down during exercise


My Watch series 2 sporadically shuts down during exercise. I can be swimming, walking, or biking. It will start tracking the exercise and then at some point later during the workout I’ll look down at my watch and it will be totally off, requiring me to turn it back on. Never shuts down at any other time. only when the exercise is running. I noticed this began after it updated to watchOS 6.1.3. I’ve reset it, erased it and reinstalled from backup without improvement. It’s not the battery because once it restarts it’ll be fine the rest of the day(s) until I workout again. The workout power saving mode has been on for years and has not been a problem in the past. I have very few other apps on the watch, too. Pretty basic set up.


Anyone have this occur, too? Bug? Does Apple know?

Apple Watch

Posted on Mar 21, 2020 12:26 PM

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Posted on Sep 19, 2020 12:47 PM

To me, it sounds like the most likely cause is battery degradation. As batteries get older, they sometimes no longer discharge in a graceful way. In a “normal” battery discharge, the battery voltage declines gradually as the battery is being discharged. When a Li ion batteries get older, they sometimes experience sudden, large, unexpected voltage drops during discharge, especially if the discharge rate is high. The watch electronics need a certain minimum voltage to operate properly. When there is a sudden, unpredictable drop in the battery voltage below the minimum level, the watch cannot react fast enough to handle it gracefully, provide warnings, etc. It just dies or attempts to reboot as many people have described. The various solutions that people have offered such as turning off WiFi, background apps, etc. are all actions that reduce the load on the battery, i.e. the discharge rate. Under low/normal load conditions, the battery voltage may behavior ok and decline gradually, but under the higher load conditions, the sudden voltage drop may occur. When the watch is in exercise mode, it is continuously active, and also measuring heart rate, both of which add a lot to the rate of battery discharge, thereby setting up the conditions for the voltage crash and the watch shutdown. You can employ the “workaround” strategies of reducing load by turning off WiFi, etc., but this is likely only a stopgap as the battery performance will continue to decline and, eventually, even the reduced load will be too much. My suggestion is that you consider having the battery replaced. I think Apple will do it for $79, or you can take it to a variety of repair shops. I suppose there are kits to do-it-yourself, but I don’t recommend it, especially if you care about the water resistance.


I have a Watch 2 that is experiencing this issue. Turning off WiFi has helped, so I will use it this way for awhile, especially since it is an old watch that I only use for exercising. (I have a newer one for other times.). But I think the battery’s days are numbered...


I see that some people have sent their watches into Apple, and Apple has returned them saying the diagnostics check out ok. But unless their diagnostics test the watch under high discharge conditions, they may not detect the problem. The rate of battery discharge and voltage decline under low load conditions may look ok in their diagnostic test, so they may think that the battery still has adequate life left.

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242 replies

Oct 17, 2020 7:29 PM in response to Davidw954

So I’ve been playing around with the Series 6 with cellular for about a week now. I’ve shut off the auto updates, so still only running v7 not the newer 7.02 software. Kept all the usual features on, wifi, cellular etc during the run. No issues yet, took it for a 19 mile run today, almost 4 hours (I’m slow!) in workout mode with tunes playing and even took a couple of short calls during the run too. Ended up with 18% battery when I got home, but zero issues with shutdown. Will keep trying this next week with some shorter runs to kill it, and if it keeps working ok may be tempted to upgrade the software next. Stay tuned folks....

Nov 19, 2020 9:57 AM in response to ilysesteiner

I have this problem with Apple Watch 5 and have been refused warranty repair and wonder whether anyone else has had this experience?:


My Apple Watch 5 has, like many since OS7, had battery problems. However it had a further problem of cutting out during workouts at over 50% battery, and not restarting til on the charging base when it showed it still had that amount of charge. After a number of hours of discussion with advisers and senior advisers at Apple and two returns for supposed repair the outcome was that they said because the watch face had a scratch, which they referred to as ‘accidental damage’ and that is not a warranty repair I either had to pay the full out-of-warranty service costs (£326-44) or not have it repaired. The scratch is cosmetic and so fine I can’t photograph it and Apple were not able to provide any photos showing it. The watch is a wearable active device and inevitably is going to experience wear and abrasion.


So my question is whether this is a one off problem I need to deal with, or whether others have had the same problem of Apple refusing to repair a watch under warranty because they regard any scratch as ‘accidental damage’? If the latter, then I think this method of avoiding warranty claims is unjust and unfair.

Nov 20, 2020 8:56 AM in response to thauxley

Yes, I continue to believe that these are problems caused by either old or defective batteries. When using the exercise app, there is a much higher current draw in order to run the pulse rate measurement (the green light). And if you have a cellular watch, that will uses significant power too if you are away from your phone and watch is using the cell radio to stay connected. And if you listed to music when you exercise, more power. This scenario puts maximum load/stress on the battery, so if it is weak, it may cave in with a voltage crash, which will cause the watch to crash. If this is happening with an old watch, spend the $69 bucks to replace the battery and move on. If it is happening with a new watch under warranty, then you should demand that Apple replace the battery under warranty.


Nov 20, 2020 9:03 AM in response to thauxley

Hi yes that could be a reason . . but no! The watch condition is showing as 94%. The watch has been back for 'repair' once where Apple asserted that the battery was fine and did not require replacement. Others are reporting this problem with new or near new watches (mine is 9 months old) and in one case where Apple DID replace the watch for a customer they said the new one showed the same fault

Nov 20, 2020 10:37 AM in response to rogerfrommalvern

Okay, that's a good point. The Watches don't have that "Peak Performance" setting that the iPhones have to safeguard against high current flow crashing an older phone with an aged battery (and look how long it took Apple to acknowledge/institute a repair program based upon that for the iPhones!). Interestingly enough my watch survived the workout yesterday, but shut down immediately after I ended the workout and got the workout summary.


Battery replacement looks like it would be about $100 in Canada for an out of warranty watch, so it may just be easier to put that $ towards a new one and keep a close eye on battery degradation.

Dec 28, 2020 11:32 AM in response to corbes63

My AW2 has been shutting down during my runs. I've tried turning off the wifi and the other fixes. I also use Strava and thought maybe it was that app, but after reading all these posts I realized it must be the watch. Did getting a Series 6 help? It seems like it's happening with AW2 - AW5. I'm trying to decide if I get a Garmin and just keep my AW for every day use and not exercise.

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Watch shuts down during exercise

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