Watch shuts down during exercise


My Watch series 2 sporadically shuts down during exercise. I can be swimming, walking, or biking. It will start tracking the exercise and then at some point later during the workout I’ll look down at my watch and it will be totally off, requiring me to turn it back on. Never shuts down at any other time. only when the exercise is running. I noticed this began after it updated to watchOS 6.1.3. I’ve reset it, erased it and reinstalled from backup without improvement. It’s not the battery because once it restarts it’ll be fine the rest of the day(s) until I workout again. The workout power saving mode has been on for years and has not been a problem in the past. I have very few other apps on the watch, too. Pretty basic set up.


Anyone have this occur, too? Bug? Does Apple know?

Apple Watch

Posted on Mar 21, 2020 12:26 PM

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Posted on Sep 19, 2020 12:47 PM

To me, it sounds like the most likely cause is battery degradation. As batteries get older, they sometimes no longer discharge in a graceful way. In a “normal” battery discharge, the battery voltage declines gradually as the battery is being discharged. When a Li ion batteries get older, they sometimes experience sudden, large, unexpected voltage drops during discharge, especially if the discharge rate is high. The watch electronics need a certain minimum voltage to operate properly. When there is a sudden, unpredictable drop in the battery voltage below the minimum level, the watch cannot react fast enough to handle it gracefully, provide warnings, etc. It just dies or attempts to reboot as many people have described. The various solutions that people have offered such as turning off WiFi, background apps, etc. are all actions that reduce the load on the battery, i.e. the discharge rate. Under low/normal load conditions, the battery voltage may behavior ok and decline gradually, but under the higher load conditions, the sudden voltage drop may occur. When the watch is in exercise mode, it is continuously active, and also measuring heart rate, both of which add a lot to the rate of battery discharge, thereby setting up the conditions for the voltage crash and the watch shutdown. You can employ the “workaround” strategies of reducing load by turning off WiFi, etc., but this is likely only a stopgap as the battery performance will continue to decline and, eventually, even the reduced load will be too much. My suggestion is that you consider having the battery replaced. I think Apple will do it for $79, or you can take it to a variety of repair shops. I suppose there are kits to do-it-yourself, but I don’t recommend it, especially if you care about the water resistance.


I have a Watch 2 that is experiencing this issue. Turning off WiFi has helped, so I will use it this way for awhile, especially since it is an old watch that I only use for exercising. (I have a newer one for other times.). But I think the battery’s days are numbered...


I see that some people have sent their watches into Apple, and Apple has returned them saying the diagnostics check out ok. But unless their diagnostics test the watch under high discharge conditions, they may not detect the problem. The rate of battery discharge and voltage decline under low load conditions may look ok in their diagnostic test, so they may think that the battery still has adequate life left.

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242 replies

Dec 29, 2020 3:52 AM in response to BChach

Hi I have had this problem of the series 5 watch suddenly shutting down during untethered workouts while battery over 70% and on restart showing only 10% reserve power. Tried wiping it, re-pairing it etc. Lasted slightly longer after upgrading to 7.02 but still the same problem


After lengthy process with Apple involving two service returns they finally replaced it with a new watch. Surprise surprise as others have found, I had the same problem. 1.5 hr workout untethered, shut down and restarted with only reserve power remaining.


HOWEVER I then upgraded from 7.1 (which it came with) to 7.2, and phone to latest OS and since then I've done 5 workouts of at least the same length as that above and the watch has never restarted.


My own thoughts on this are that since both my old and my new watch exhibited the same problem it must be in software rather than hardware. I suspect that there was something in the OS that was reading the combination of tasks ie workout, GPS and Cellular and deciding it was in overload, so shutting down. I wonder whether Apple might have finally recognised this and fixed it. Who knows . . .

Jan 31, 2021 5:32 AM in response to Gel_76

After a year my Apple Watch 5 finally works and I can kick around, do workouts and stuff and it doesn't either run down stupidly quickly or shutdown and restart showing only reserve power whilst 70%-80% charged during a workout. I'm not saying this to **** people off, just to hold out a bit of hope (but not much) while agreeing that the bug(s) seem unresolved and unpredictable.


From new my watch seemed to sometimes do the sudden shutdown thing, and I hadn't checked to see what the charge level was, so lived with it. After it upgraded to OS7.00 it got dramatically worse and often wouldn't last more than 30 mins on a workout untethered from the phone.


I embarked on the Apple support trail. This took over two months, involved sending the watch in twice, and trying all the stuff like wiping the watch, setting up as a new watch and stuff. I probably spent about two days in all in chats and phone calls to advisers and senior advisers. I hit the end of the road when they refused to replace it because the face had a scratch. By this time on OS7.02 it was able to run for about 90 mins on a workout before restarting and showing reserve power.


Finally in what seemed like a result a further attempt resulted in a senior adviser taking sympathy and arranging a no-questions-asked replacement watch. Result!? No. The next time I did a workout with the brand new watch, paired as a new watch and running OS7.1, it . . . shut down after 90 mins and restarted on reserve power. At which point I gave up . . .


Along came the OS7.2 upgrade (and 14.3 for the phone) and I though since I had nothing to lose I'd risk updating. Since then, weirdly, (as others on OS7.2 still have problems) it works perfectly.


What this shows is that the problem isn't hardware. The new watch did the same as the old one, and also it's not allied to a particular OS, as the update seemed to work for me but hasn't for others.


I agree completely that this is absolutely unacceptable and the fact that Apple seem not to even admit to it is deeply unethical. I see that OS7.3 has just arrived. I'm not changing anything!!

May 11, 2020 2:10 PM in response to ramsey68

I have been using the watch for workouts for the past 2 weeks doing something I had not tried previously and--so far--have had success. My company contracts an iPhone app (Virgin Pulse) that I can link to my watch the counts steps, workouts, etc., for incentives (ie: cash). I disconnected the app from automatically reading Watch data and since then I have not had a problem. Coincidental, i do not know. I have had several workouts since disconnecting it, too. I am not sure if the app was the culprit but if so, it may explain why the watch was suddenly shutting down starting around March because that was about the time I installed the app from work, give or take a few weeks.


Do any of you have apps that read data from the watch (ie: Fitness Pal, etc). Try disconnecting them and see what happens. Let me know. I will keep you all posted, too.

Aug 1, 2020 4:06 AM in response to bettyfromseattle

Ok, I think I may have solved my issue. I’m in Australia and I think I have tracked it back to when I downloaded the Australian Covid Safe App. I have uninstalled it, done a quick test and it didn’t shut down. Previously, as soon as I started a workout, it would shut down.


I thought it was the update, but I downloaded the app, the same week.


I will try a proper workout.

Oct 14, 2020 4:17 PM in response to JerryJersey

We on the this thread await BCBach’s battery replacement results. I didn’t knowingly authorize a contact tracing app, but I found my airline had. After disabling the tracing app from my phone and removing the app from my watch, I regained workout app functionality. Open water swimming on the workout app uses GPS, is still experiencing some hit and misses.

Apr 12, 2020 6:28 PM in response to BChach

I set up the watch as a new watch and it seems to have helped the issue after 2 workouts but I need to give it a few more workouts before I can say the issue is resolved given the sporadic nature of the problem and the fact that my watch ran out of charge a few times--previously turned off background refresh settings, etc., were returned to default and drained the battery too quickly. (Recall, restarting the watch typically eliminated the problem for 1-2 workouts, as I previously described). Thanks for the info and I will keep you posted! Keeping my fingers crossed!

May 15, 2020 9:40 AM in response to fred9255

Watch shut down again today during a run, with no other apps running. Went into power reserve mode (battery less than 10%), even though I started at over 90%. After turning off and back on, power at 80%. Seems to be a power problem with the watch. Apple support told me to send it in, as I cannot reset the watch completely; only service can "totally" reset it. ????

Jun 8, 2020 6:45 PM in response to Gel_76

Okay I finally called Apple when I saw 30 folks have had same issue with different watch series 2 thru 5. A couple of things: 1) 30 people with SAME issues on possibly a million watches, is not a lot. 2) I mentioned the watch performed admirably before the update in March. 3. I mentioned contact tracing inserted in the update? Yes. Apple said it is only if I have an app that requires it and then it will turn on?! I told them I had privacy concerns. They said I would have to opt in. 4). Apple ran a diagnostic on my watch and iPhone. 5) We looked at the updates to watch and iPhone. And it appears there is another iPhone update that I have not downloaded. So iPhone iOS 13.5.1 and Watch 6.2.6. I downloaded this last update, but will not be able to test functionality until Saturday most likely. The case is still open. I would be curious to know (anyone else) Failed to download the latest iPhone Update? Hope this helps.

Jun 24, 2020 2:06 PM in response to bettyfromseattle

I noticed that I turned off WiFi via the access panel that shows when you swipe up on the watch and it turned back on automatically somehow, hours later. I don't know how Wifi works on the watch, though, so I then went into the watch Settings app and disabled Wifi permanently there. Try that. I do not yet have enough workouts in post disabling the Wifi this way to note if this remedy works. I have had Wifi off for the past two days and have had 2 workouts since but I need more time. Typically the watch shuts down after a handful more workouts.


What is the benefit to Wifi anyway if the watch (I have an old one, series 2) uses BT anyway? I don't notice any difference in what the watch is doing or what data it provides. It's working normally without wifi set "on." And I have confirmed numerous times during the day it has remained off (since changing it in Settings).


Try it.

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Watch shuts down during exercise

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