Of course you can ask for help. That is indeed the reason for Apple Support Communities to be here.
In this instance, you are asking us about a non-Apple software product, developed by a third-party, who have their own expert support. Any issues with non-Apple products are best directed to the most appropriate support group - and my advice attempted to direct you most appropriately.
If you were asking here about the Apple Messages App (or any other Apple product), being developed Apple, we would perhaps be the perfect group to provide knowable help and expert assistance.