You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Repair options currently?

Hi everyone. I have an iPhone 8 Pluswith a damaged screen that is covered by insurance. With all Apple Stores now closed indefinitely, is there any option to mail the phone directly to Apple for repair/replacement, with the new unit mailed back to me? I'm thinking not, but wanted to check.


Thanks so much in advance.

iPhone 8 Plus

Posted on Mar 22, 2020 4:20 PM

Reply
3 replies

Mar 22, 2020 4:40 PM in response to Johnathan Burger

Ok. The phone (my son's) is covered by T-Mobile's insurance. We went to a local T-Mobile store, and were told that Apple handled repairs and that we had to bring the phone into an Apple store, which obviously is impossible right now. That answer actually surprised me, since I thought T-Mobile's insurer (Assurant, I believe) handled such things directly.

Repair options currently?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.