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My Apple ID not working for FaceTime group call

I can use my email for Apple ID for one on one call but when doing group call I don’t receive the invitation.


Caller or initiator have complete of my contact info.


I use FaceTime group call on my iphone 11. Not sure what did I do wrong in the setting.

Posted on Mar 23, 2020 3:13 PM

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Posted on Mar 24, 2020 4:28 PM

Good afternoon double_tree2012,


Welcome to the Apple Support Communities!


I understand you are not getting invited to a group call. Is this happening with one particular group? Is the initiator using your iPhone cell number or your email address when making the invitation? The resource below will explain how to set up FaceTime to accept either your email address or your cell number.


Use FaceTime with your iPhone, iPad, or iPod touch


Add or remove your phone number in Messages or FaceTime


Use Group FaceTime on your iPhone, iPad, and iPod touch


If you can't make a FaceTime call on your iPhone, iPad, or iPod touch


Take care.

2 replies
Question marked as Best reply

Mar 24, 2020 4:28 PM in response to double_tree2012

Good afternoon double_tree2012,


Welcome to the Apple Support Communities!


I understand you are not getting invited to a group call. Is this happening with one particular group? Is the initiator using your iPhone cell number or your email address when making the invitation? The resource below will explain how to set up FaceTime to accept either your email address or your cell number.


Use FaceTime with your iPhone, iPad, or iPod touch


Add or remove your phone number in Messages or FaceTime


Use Group FaceTime on your iPhone, iPad, and iPod touch


If you can't make a FaceTime call on your iPhone, iPad, or iPod touch


Take care.

My Apple ID not working for FaceTime group call

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