exhange my new order

Question

Level 1

8 points

exhange my new order

I am very sad I purchased from the official apple website iPhone iPhone xr from my visa account and actually pulled the money and sent it to my uncle's address in Florida and requested it on 10/3 of 13 days exactly and sent to the required address in Florida but my daughter was sad because I brought it in black and I want to I replaced it to yellow instead of black as soon as my plane is on 1/4 after 6 days What do I do and it will not open at all I want someone from technical support to help as soon as possible please I am from Egypt and I do not know how to communicate with you and all the branches in Florida Locked, please help. I know the size of the big Apple well, and I love it very much.

iPhone XR

Posted on Mar 25, 2020 5:28 PM

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Answer 1

Top-ranking reply

BobTheFisherman

Level 10

81,631 points

Mar 25, 2020 5:49 PM in response to fady102

Apple is not here. All we users can do is offer suggestions. You can contact Apple here: Contact - How to Contact Us - Apple

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Answer 2

babowa

Level 9

78,429 points

Mar 25, 2020 5:54 PM in response to fady102

You will need to ask Apple about the current return policy. All stores are closed - normally you have 14 days to return the device.

As mentioned, we cannot help you - we are just other users here.

You do know that your warranty will only be good in the country of purchase? So, if you live in Egypt and there is something wrong with the phone, you would need to send it to the US for repair.

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Answer 3

fady102 Author

Level 1

8 points

Mar 25, 2020 5:58 PM in response to BobTheFisherman

I am from Egypt and I cannot call the Apple number. If I could, inevitably, I would have done that. Maybe you would help me with that and if I wanted any information I would inform you and you would have done a great favor for a little girl and I would be very grateful to you.

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Answer 4

babowa

Level 9

78,429 points

Mar 25, 2020 6:06 PM in response to fady102

As you were told:

we are all other users here and help with technical problems.

We do not work for Apple.

We have no access to anyone's account.

We cannot help solve your problem.

If you cannot phone, start a support ticket by clicking on the contact support link in the upper right corner on this page, or go to your Apple store order, your account, and see if there is a "report a problem" option.

That is all we can do here, sorry.

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Answer 5

fady102 Author

Level 1

8 points

Mar 25, 2020 6:08 PM in response to BobTheFisherman

I know that ,, but I want to help How can I communicate with one of the customer services in a way other than calling because I can not make international calls Is there a solution other than phone call because I am from Egypt?

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Answer 6

deggie

Level 10

167,315 points

Mar 25, 2020 7:53 PM in response to fady102

If you are in Egypt with that iPhone you have an additional problem, you will have to return to the United States to return it and get a refund to purchase a new one. Are you planning on flying back here?

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Answer 7

Mar 25, 2020 5:30 PM in response to fady102

Most simple solution, get a yellow case.

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Answer 8

fady102 Author

Level 1

8 points

Mar 25, 2020 5:46 PM in response to BobTheFisherman

This phone is for my little girl, and she wants the yellow color. What is the problem if I send an Apple delegate and replace the mobile? It has not exceeded 30 days. It opens so far as it came.

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Answer 9

fady102 Author

Level 1

8 points

Mar 25, 2020 5:51 PM in response to BobTheFisherman

If Apple wanted the order number and address to verify the case, I would do it immediately, but please help me quickly. I am flying to Egypt after a few days.

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