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Can't Save or Export QuickTime Video on Catalina 10.15.3

I am having a problem with QuickTime on Catalina 10.15.3. This is on a 16-inch Macbook Pro (2019). I recorded a Zoom video, which automatically used Quicktime on my computer. I made a copy of the video and edited it -- all in QuickTime -- and followed the app's own Help screen for how to save a video. Command-Save led to Export-As, and all seemed well. I even told it to export to the QuickTime player on iCloud, as the directions also said.


But then this error message popped up: "QuickTime Player can’t open movie. The file isn’t compatible with QuickTime Player."


I've tried this several times, and it's bizarre. This is a QuickTime Video, edited in QuickTime itself, and told to export to QuickTime Player on iCloud. What is going wrong? By the way, I also tried saving this elsewhere in iCloud, where I normally store Zoom videos. The same error message occurs. Help?

MacBook Pro 16", macOS 10.15

Posted on Mar 25, 2020 7:04 PM

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Question marked as Best reply

Posted on Mar 26, 2020 4:04 PM

Hi Suzanne,


It seems like there's an error with a file you've exported and I want to help.


If you export to a different folder instead of iCloud, does the video play then?

Export movies to other file formats and resolutions using QuickTime Player on Mac - Apple Support


Have you tried sharing to the Photos app?

Share your movies from QuickTime Player on Mac - Apple Support


Try exporting the video again and let me know if that helps.


Thanks for using the Apple Support Communities.

2 replies
Question marked as Best reply

Mar 26, 2020 4:04 PM in response to Piano Teacher Suzanne

Hi Suzanne,


It seems like there's an error with a file you've exported and I want to help.


If you export to a different folder instead of iCloud, does the video play then?

Export movies to other file formats and resolutions using QuickTime Player on Mac - Apple Support


Have you tried sharing to the Photos app?

Share your movies from QuickTime Player on Mac - Apple Support


Try exporting the video again and let me know if that helps.


Thanks for using the Apple Support Communities.

Can't Save or Export QuickTime Video on Catalina 10.15.3

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