Stuck in iCloud login loop on MBPro

Just went through 3 levels of Apple Support, starting with the new (to me, anyway) Apple Support app and ending up with a phone call. This was one tough cookie to solve, but I’m happy to say that I am up and running again.

👍🏼 I have to give a big shoutout to Jamie, Jarrod and Richard for their excellent assistance, the pleasant and efficient way they dealt with the problem I was having, and of course for solving the problem itself 👍🏼

❤️ It’s just one of the reasons I loved Apple products and have never strayed since my first Apple//+ back in 1981. ❤️

Hi aenw

sorry to hear that, cuz, it’s not a pleasant experience.

I’ve been involved with apples and macs for some time (since 1908] and had gone through each of the strategies i listed above... and more. It got to the point where doing anything else might have meant inadvertently trashing an item that was integral to getting back to the environment o had before all **** broke loose.

are you getting the perpetual, aggravating popup menu 2 seconds after you close the popup?

Have you tried to set up a 2nd user with admin privileges. If so did you have success in that account with logging into iCloud? You use the same login and pw as with the one that currently does not work. Mine worked so I then knew it wasn’t an issue with the MBPro,. Instead it had to be a problem with the original user account.

if you can’t sign out from the iCloud pref panel and if your options in the iCloud pref panel are all greyed out, and if you also have no accounts listed in Users and Accounts... then you may be suffering the same malady that I had... and the only solution I can suggest would be to:

download the Apple Support app for a mobile device iPad or iPhone you may also have. I waited about 2 minutes for a chat line to open. I had a complete list of things I had already tried ready to paste in (saves a lot of time in chat). I went through 3 levels of support, each one very helpful, and because they had already seen what what I had done we moved through that very quickly. The last stage was a phone session and Apple remote access ... and that was the one that solved the problem.

i can’t recall every step we took so won’t even attempt to write down what we did... to do so might make things worse at your end. It went very smoothly though and in the end I am back to where I was a few days ago. I would suggest once it apparent that your iCloud access has been fixed, that you ask them to stay online for a few minutes while you test out iCloud related apps like email, iMessage, notes etc just to ,Zoe sure they are functioning again.

good luck, stay safe, stay healthy!