Apple Event: May 7th at 7 am PT
Hi,
I have a 2018 iPad Pro and after upgrading iOS 13.4 I can no longer see videos not purchased on iTunes through the Apple TV app. Every time I get the message “there’s a problem loading this content”. I’m desperate.
iPad Pro, iOS 13
For all who have replied to this post,
You are free and welcome to submit feedback about this issue to Apple.
This is only one of the few ways to directly contact Apple about ANY product issues.
iPad Feedback
http://www.apple.com/feedback/ipad.html
Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.
The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.
Also, I suggest contacting/reaching out to Apple Product support and services.
Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.
https://www.apple.com/contact/
OR
https://support.apple.com/en-us/HT201232
Best of Luck to All!
You shouldn't be running beta unless you're a developer. If you're here talking about this, my guess is you're not.
Where were these movies purchased from?
What container or codec are they in?
I just got the new 2020 iPad Pro and I also cannot see one of the downloaded videos that I transferred from my laptop. It gives me the same error.
You have to read this thread if you want any assistance. The solution to your issue is most likely within the last two pages.
https://www.youtube.com/watch?v=xpw2H9nH3gU
This video is a work around but you have have to download the app.
https://www.youtube.com/watch?v=xpw2H9nH3gU
Work around but you will have to download the media player app.
I am having the same problem on my iPad Air2. Just upgraded to 13.4.1 and videos won't play. I contacted Apple but no reply.
None of this accounts foe the inability to play videos on various websites.
I can’t see my videos with IOS 13.4
