Just got a new iPhone XR and there’s an issue with the camera app. When she records a video on playback the sound is muffled and goes from quiet to loud. It’s on both front and back recordings. The microphone is fine for recordings on Snapchat and also on calls. It’s just video recordings. :(
iPhone XR, iOS 13
Greetings, helpmeplease____.
Welcome to the Apple Support Communities. From my understanding, you only notice the muffled audio in videos recorded with your Camera app. I’d like to lend a hand.
To start, be sure to remove any case or accessories you have on your iPhone. Then, test to see if the issue persists. If so, please complete these steps: If the microphones on your iPhone aren't working
Don’t hesitate to reach out if you have further questions.
All the best.
Poor sound quality when recording videos on new iPhone XR
