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Hi everyone,
I have a 2019 MacBook Pro 13'' (bought it last July).
Unfortunately, for no reason, one of the 2 Thunderbolt-3 port is not working anymore.
I tried to call Apple Support but the call was hung up while the person was trying to search for a possible reason for the Thunderbolt port not working.
The other port is working fine.
Thanks a lot.
Habsfan51 wrote:
Hi everyone,
I have a 2019 MacBook Pro 13'' (bought it last July).
Unfortunately, for no reason, one of the 2 Thunderbolt-3 port is not working anymore.
I tried to call Apple Support but the call was hung up while the person was trying to search for a possible reason for the Thunderbolt port not working.
The other port is working fine.
Thanks a lot.
If rebooting and/or resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
does not bring it back to life—than you have a hardware issue and your only resolve is take it in
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
call AppleCare Support at 1-800-APLCARE.
Habsfan51 wrote:
Hi everyone,
I have a 2019 MacBook Pro 13'' (bought it last July).
Unfortunately, for no reason, one of the 2 Thunderbolt-3 port is not working anymore.
I tried to call Apple Support but the call was hung up while the person was trying to search for a possible reason for the Thunderbolt port not working.
The other port is working fine.
Thanks a lot.
If rebooting and/or resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
does not bring it back to life—than you have a hardware issue and your only resolve is take it in
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
call AppleCare Support at 1-800-APLCARE.
Habsfan51 wrote:
Thanks a lot for your answer leroydouglas.
I actually was advised by an Apple advisor to do a SMC reset and it worked.
I just wanted to write it on this thread in case someone might need it.
Good computing Habsfan51 !
Thanks a lot for your answer leroydouglas.
I actually was advised by an Apple advisor to do a SMC reset and it worked.
I just wanted to write it on this thread in case someone might need it.
Thunderbolt 3 port not working
