iOS update issues on my iPhone 7 Plus

Hey there Mjf0527,

Thanks for reaching out to Apple Support Communities. I understand you’re having some issues with the audio and mic on your iPhone during a call. I’ll be happy to help.

If the speaker is greyed out while on a call, your iPhone may have a hardware issue. To help determine if this is the case and possible resolve this issue, go through the steps in this link:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you’re having issues with the microphones on your iPhone, follow the guidance in this link:

If the microphones on your iPhone aren't working

Regards.

Hi Mjf0527

Thanks for providing those details. If the steps from the above articles had no impact on this issue, the next step would be to back up your iPhone, restore it to factory settings, and test in that condition. These articles can guide you on how to do this:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

If the issue doesn’t continue to occur in the factory state, restore your backup and test once more:

Restore your iPhone, iPad, or iPod touch from a backup

If the issue continues to occur in factory settings, you’ll want to reach out to Apple Support at the following link to look further into this with you:

Contact Apple for support and service

Take care.

kathy5050 wrote: "Please correct the problem Apple. We simply bought your phone..."

Kathy ~ You're not talking to Apple here; we're all just users like yourself. To send feedback to Apple about iPhone, use this first link:

Feedback - iPhone - Apple

Contact Apple Support

õ¿õ¬

kathy5050 wrote: "Did you have any luck getting them to repair after submitting this form?"

Kathy ~ My iPhone doesn't have this particular problem. That feedback form is to make Apple aware of a problem and the number of users experiencing it. If it turns out to be a software problem, Apple will fix it in a subsequent iOS update. But for a hardware problem, this is where to start:

Apple Repair

õ¿õ¬

Not MY iPhone 7; first, I don’t have one anymore, and second, this is a user-to-user forum; no one posting here works for Apple.

The iPhone 7 is a 4 year old phone, and nothing, not even phones, lasts forever.

I would like to see your evidence that this CLEARLY an Apple flaw. There is ONE known Apple flaw in one version of the iPhone 7, and Apple will fix that—>iPhone 7 Repair Program for "No Service" Issues - Apple Support. Anything else that fails is just a question of old age of the device.

And there’s a simple solution: get a new phone.

If your only point was to rant I apologize for posting actual facts.

What do you see when you answer the call? What screen is displayed?

Have you tried restarting the phone ➡️ Restart your iPhone - Apple Support

Have you tried force-quitting the phone app ➡️ How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

I just updated my iPhone 7 Plus to 13.4. I am now experiencing this issue as well. It is very strange because I can play audio books, hear call ring tones, text alerts, alarms, watch Videos with the phone speakers however when I try to receive a call I cant hear anything. I also cannot hear anything if I try to make a call! My Father is ill in the hospital across the country, I haven't been able to reach him in days because of this issue! I tried putting my headphones in , the ones that come with the iPhone, while listening to Spotify. Result, the audio will not go to the headphones and plays on speaker, doesn't work for calls either. I know the headphone jack works because my phone wouldn't charge if it didn't!

Tried this: no change

https://support.apple.com/en-us/HT203794

This won't work because it won't let me record: WIH?

https://support.apple.com/en-us/HT203792

Apple Please help, I need to speak with my father in the Hospital!

I'm having the same issue as everyone else since the last IOS update. This is super annoying and totally unfair on apple's side to do this and not assist in helping, when there are so many that are experiencing this issue. I even tried to factory reset, and that still didn't solve the problem.

Hi Mjf0527,

There isn’t a way to revert to a previous iOS version. Restoring would be the next step to take. If that doesn’t resolve this, reach out to Apple Support so they can continue to look into this with you. 

Cheers.

This cant happen to so many people and just be a minor issue is so wrong

it's a bit fishy not fruity at all

“” Apple give us new phone or free repairs !! Please!! “”

Apple Supervisor says Quote!!

“your iPhone had underlying issues the new software has discovered and can now see”

everyone post your comments and add this to it we need Apple to hear us !?

I have

Phone call mic speaker issue,

voice memo not work,

FaceTime issue, Just hangs up

no voice in camera video,

wifi sometimes disable itself,

home button stop working

all after update !! Please fix it Apple

Apple should give us a free iphone this is wrong the device is defective and will cost $469 out of waranty repair

Please everyone post here and ask apple to replace our device free with iphone 8

Iphone 7 is defective so if we get a New iphone 7 it will have audio ic issue again only way is to replace with iphone 8 or iphone 8 plus ?

Ask apple here ! Everyone ! Add a screenshot of your speaker not working too :)

same exact problems!! right after am upgrade. really fishy from apple. talked to apple service center and they blame it on a hardware issue... funnny thing is that everything works after you hard reset the phone most of the time

We need to keep posting the Audio ic hardware issue with a picture if everyone post a picture and ask apple to own up to their own problem they should not be allowed to sell a defective apple device iphone 7 iphone 7 plus have a known hardware defect !

We would like a new iphone please APPLE ?