iOS update issues on my iPhone 7 Plus

HI Starr.c Less,

APPLE need to replace with new IPHONE ?

Stop giving people the run around giving fauls misleading information like "go to this link it will help you fix nothing" because it is APPLE fault it is hardware issue and APPLE KNOW THIS!!

Please APPLE REPLACE OUR DEFECTIVE APPLE DEVICE IPHONE 7 IPHONE 7 PLUS ??

APPLE tell you to reset , do diagnostics, go to all links , full reset ,itunes restore , everything WON'T work because it a hardware fault the AUDIO IC HARDWARE IS FAULTY DEFECTIVE ?

APPLE PLEASE REPLACE OUR DEFECTIVE APPLE DEVICE IPHONE 7 IPHONE 7 PLUS??

apple say update can now see faults !!

APPLE WHY DID YOU SELL ME A DEFECTIVE APPLE DEVICE IPHONE 7 IPHONE 7 PLUS AND WHY DO YOU CONTINUE TO SELL A DEFECTIVE APPLE DEVICE IPHONE 7 IPHONE 7 PLUS??

I just updated to iOS 13.5.1 and I have this exact same problem with my iPhone 7 (not Plus). No sound during calls, speaker icon is greyed out, but headphones/bluetooth works fine. Also, playing music works fine via the speakers.

Does anyone have a case number with Apple, so we can show that this is happening to multiple people?

I am having the same problem on my Iphone 7. The only reason I know about this glitch is that the T Mobile support person did everything on T Mobile's side and saw nothing wrong. He asked if I had recently done an update on my iphone 7, and when I replied that I had he said that Apple has a glitch on some iphone 7s that does this but they are not recalling it. That is horrible!!! Apple knows about this, TMobile knows about this, clearly the consumers with the problem are starting to know about this based on the 2 pages of people posting here. Please correct the problem Apple. We simply bought your phone and now are stuck with a music player and camera that can not make or receive calls - not exactly what I was looking for in a phone.

After installing 13.5.1, I cannot receive calls. Message says number is not in service. I can place calls, and everything else seems to be working fine. I have done a factory reset (spent over an hour on the phone with Apple support). Right after the reset, I was able to receive 2 calls, but several others tried to call and couldn’t get through. Apple is claiming that it probably doesn’t have anything to do with the update, but I find that hard to believe! I have a 7 Plus that I’m still making payments on. It worked fine until the morning after the update was installed.

Does it work with earphones/ear buds? Mine is also 7 plus and after the iOS update the microphones stopped working so any call requiring mic wouldn’t work. I did the factory reset and no luck. Keep calling apple and reference this discussion group. They’ve got to accept that it’s the update that’s causing this. Ughhhb has

I am having the same issue on my iPhone 7 after updating to iOS 13.5.1. I’ve tried everything that’s been recommended and nothing works! Apple, please fix this issue or replace the phones at no charge!!

I didn’t do anything. At first I wasn’t able to receive any calls. Then I got two calls but not other calls. I got a third call, then realized all of the calls I was able to get were on land lines. Then yesterday, I had someone try to call me on their iPhone and it went through. She tried again this morning and it went through. I have no idea why it started working. I checked to see if there was a new update on my phone, but it’s still the same update.

I filled out the form. Did you have any luck getting them to repair after submitting this form? The phone rep I spoke to did not give any indications that Apple was going to recognize this as their problem even though it clearly is based on the number of us that are experiencing it.

I have been round and round with Apple support. They know it’s an issue when you take it into the store to have it looked at. I have not been offered anything other than a replacement device for 439 dollars. My iPhone 7 Plus and my wife’s iPhone 7 started doing this within a month of each other. We are less than 3 months away from the new phone and now we have devices that can make calls without Bluetooth connected. This is very frustrating and seems like a cash grab for Apple to sell devices before the latest one is released

Fellow victims...

i have been doing research and research and ....

Apple support might be right. It does look like a hardware issue. iphone 7 and iphone 7+ do have a structure issue where the phone can bend under stress. I spent hours with Apple support and ATT support to understand the issue. All the research pointed to IC chip failure & bending iphone 7.

In my case, i was using a case with a magnet to stick to my car dash and stuffing a credit card at times. Could have resulted in iphone bend in micro millies.

All I did was remove the case; turn off the phone; try to bend it backwards with very little pressure; restart it. Voila...! it works like a charm. Definitely looks like a loose solder on the IC chip. Dont know how long it will work.. intend to re-solder the chip if happens again.

Why it failed on a software upgrade... and why it was working until an upgrade, I don't know (apple sure does..!). But it might be the same issue if Apple provides an upgrade or allows up to roll back to 13.5

It might not work for everyone considering how much stress you put on your phone.

Try it out and comment...

I have done the latest update and am now facing the exact same issue. My phone worked fine up until now but now I can't call anyone, hear anyone, use the microphone, my emails are acting up, and my what's app is no longer working. Whatever that update did to my phone was nothing but havoc.

I don't think this is a question about solely the update but more the update in relation to iPhone 7/iPhone 7 Plus and looking at the amount of comments on this original post it doesn't necessarily seem to be an isolated issue to just one or two people

That may be but when I spoke to Apple they told me I had to get it fixed and pay for it myself, which in all honesty if this is a Production error I shouldn’t have to. I don’t think there is anything wrong in voicing your frustration with a product which is defect and you paid a lot of money for.

Apple knows about. Just keep calling and telling them you want your phone restored to the way it was before it updated the software. Or find a non Apple store who will fix it for a fraction of the cost. They told me it was a chip and the update wasn’t compatible.