iOS update issues on my iPhone 7 Plus

After I updated to 14.0.1 my iPhone can’t get any calls. It is not like hardware problem. It change the buttons to answer and sometimes it freeze and I can’t press them. When I can, it answers the call but we can’t hear anything both sides. And speaker doesn’t work

I think exactly the same about this! This is just a scam from Apple and i don’t really have the money to buy a new phone! This is already my fourth iPhone in 5 years and I getting a bit sick of it to be honest!

I agree with you 💯! It has been a total disaster for me too. My camera wasn’t working after the update but now it is. But my speakerphone is still not working. They said it is a hardware issue and we are responsible for the repair which is b/s because it is not our fault! I even tried to contact the CEO because phone was working perfectly and we shouldn’t have to pay for the repair!!!

It s such a disaster. My phone was ok before the iOS update. now it is having all problems as same as yours. Cannot hear phone calls, only via Bluetooth earphones. Recording videos but no sound. How to solve? the hearing problem was fixed once or twice by reset all setting but now it does not help at all. I dont want to do reset to factory setting at all. Please, guys, if you are successful with the last recourse, please share with me.

My husband keeps asking me to switch to Samsung or some other adroid phones, he said Apple s suck and if you do nothing about these problems, Apple, you really are :(

I’m glad I am not the only one going through this! Yes I agree totally nuts! What’s really insane, we still have to pay our cellphone bill each month even though no one can’t hear you or you can’t hear them, smh!!

Sorry you’re having to go through the same thing we are going through! I even asked them did they test our phones to make sure that iOS 14.0.1 worked on our phones? They stated yes! That’s a lie! If so why are we all having the same issues? Come on now! This is not right or fair😡! Fed up for real! Pay our cellphone bill since we can’t even use our phones Apple, whoever this needs to be addressed too!!!!

I am trying a hard reset now. Not sure if it helps. Yet, may I ask you if it is a chip how the non-Apple store can fix? Does it back to old version of iOS? I bought the phone in Australia but now I stranded in Vietnam so I am not sure I can claim Apple from here to get replacement of the phone.

I tried a hard reset, I took my sims card out and tried everything that they walked me through that could possibly be wrong. They told me to take it to the nearest Apple Store which is a 1 1/2 hours away because it is a hardware issue and the technician would need to look at it? I’m not for sure if a retail store can fix it or not? I wish I knew. I was going to see if they can do something first. I will let you know. Ugh this is so inconvenient for real!

:( too bad, after almost a day to reset to a factory setting, the problems persist. I had a chat with Apple support before doing these and now they asked me to go to Authorised repair store who confirmed to me they could not do anything about this!

Apple is about to launch a new iPhone 12 but probably if they dont solve my problems there is no way I am with them any more for those after many years of using iphone!!!!

I did a hard reset but the problem persist. Still looks like the sound card is out of order. I hope the iOS 14 haven't ruined my hardware. If this is the case we are talking about a sabotage even if it happened by mistake by apple.

Hello Leanne_68,

Since you replied Mjf0527 sound like you are from Apple. Could you please support us in this matter? It is really annoyed when our phone cannot work properly because of clearly faults of Apple in iOS14.

hi guys, try to update with you all who have followed this post.

As I said, after hard reset, it didn't work at all. HOWEVER, after about nearly an hour, suddenly there was a call coming and it worked just fine. No camera issue neither. BUT it didn't stay like that! about 3 hours later, after I did a video less than 5 mins, the problems came back: no sound for phone calls, I have to use bluetooth earphones to cope with this. But there is no way to fix the problem of video without sounds. and voice memo does not work!!!

What to do now? wait for their update?

After the update to ios14, I can’t make or answer calls. I just came back from Apple. They did a diagnostic and they could not find anything wrong with the phone. But still can’t make calls. Worst update ever. They can’t even downgrade to ios13 so that I can continue to use my phone. Now I have a phone I can’t use

I’m very disappointed with Apple. They keeps on saying it cannot be the software issues. Saying it is not possible that software is unlikely to affect speaker. And say there is nothing she could do. In the end, I walk out of the store disappointed. Totally not the experience I used to have...

if the software is not ready, they should not release it. Now I can’t even calls anyone.

It isn’t software issues. Your hardware has failed. It is practically impossible for software to damage a speaker.

“How many technicians does it take to change a lightbulb?"

“Don’t worry, the software guys will fix it"