iOS update issues on my iPhone 7 Plus

I updated the new iOS to 13.4 now when I try to make a phone call I can’t hear anything and vice versa. The speaker part on the phoned is greyed out, everything else on my phone works my phone will ring, speakers work, etc.

theres nothing in my settings that will allow me to delete the updated version. I’ve restarted it to no avail. I don’t wait to reset to factory settings. Is anyone else having this issue and is Apple doing anything to resolve this? Like I said this happened after the update so I know that’s what’s causing this.

thank you.

iPhone 7 Plus, iOS 13

Posted on Mar 26, 2020 6:00 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2020 11:18 PM

Fellow victims...

i have been doing research and research and ....

Apple support might be right. It does look like a hardware issue. iphone 7 and iphone 7+ do have a structure issue where the phone can bend under stress. I spent hours with Apple support and ATT support to understand the issue. All the research pointed to IC chip failure & bending iphone 7.

In my case, i was using a case with a magnet to stick to my car dash and stuffing a credit card at times. Could have resulted in iphone bend in micro millies.

All I did was remove the case; turn off the phone; try to bend it backwards with very little pressure; restart it. Voila...! it works like a charm. Definitely looks like a loose solder on the IC chip. Dont know how long it will work.. intend to re-solder the chip if happens again.

Why it failed on a software upgrade... and why it was working until an upgrade, I don't know (apple sure does..!). But it might be the same issue if Apple provides an upgrade or allows up to roll back to 13.5

It might not work for everyone considering how much stress you put on your phone.

Try it out and comment...

197 replies

Oct 6, 2020 5:14 AM in response to Sandra_dee

I agree with you 💯! It has been a total disaster for me too. My camera wasn’t working after the update but now it is. But my speakerphone is still not working. They said it is a hardware issue and we are responsible for the repair which is b/s because it is not our fault! I even tried to contact the CEO because phone was working perfectly and we shouldn’t have to pay for the repair!!!

Nov 7, 2020 5:33 AM in response to Huggards

This is a horrible and ridiculous . Apple support will not accept their issue and they ran tests and said there is no hardware issue with my phone. Its clearly a software issue. I have patiently waited for 3 updates 14.0.1, 14.1 and 14.2 there is still no fix. Is this some kind of strategy to get people to buy the new phone. Apple support if you tell them that 100s of people have the same issue of microphone not working they seem to be so ignorant and repeat the same checklist which is of no use . Phone only works on bluetooth .

Nov 22, 2020 7:44 AM in response to andee274

Not MY iPhone 7; first, I don’t have one anymore, and second, this is a user-to-user forum; no one posting here works for Apple.


The iPhone 7 is a 4 year old phone, and nothing, not even phones, lasts forever.


I would like to see your evidence that this CLEARLY an Apple flaw. There is ONE known Apple flaw in one version of the iPhone 7, and Apple will fix that—>iPhone 7 Repair Program for "No Service" Issues - Apple Support. Anything else that fails is just a question of old age of the device.


And there’s a simple solution: get a new phone.


If your only point was to rant I apologize for posting actual facts.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS update issues on my iPhone 7 Plus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.