Mac Pro 2013 Constant Thermal Shutdowns

Hi all!

I recently bought a 2013 Mac Pro (trashcan) refurbished for a good deal for video editing. I made sure to get the d300 gpu so it would have a lesser chance of the graphics overheating issue I've heard about. I got the 12 core with 64gb of ram so I would rather not have to send it back if I can find a work around or fix the issue. With the Apple stores closed I cannot take it in just yet to get a diagnosis.


It seemed solid until I started editing long form content (45 minute videos). It would randomly shutdown in the middle of using final cut, premiere, and media encoder. I use smc fan control to keep fans at max speed while editing and it seems to shutdown around 120F consistently (I know the temp sensor from the program isn't the most accurate but that seems just mildly warm). My 2014 Macbook Pro has never shutdown from this and has rendered 45 minute videos back to back with no issues. For reference it shows 156F is the highest the temps I ever get on the MacBook on Mojave. On the Mac Pro, Catalina would give me a previous shutdown cause of -62 (watchdog timeout) no matter what application was running.


Thinking it was Catalina I downgraded to Mojave. It had less issues and seemed a bit more stable, but now it again shuts down at 120F. Now the previous shutdown cause is 3 (multiple temp sensors too high) and occasionally 5 (normal shutdown).


I have reset the pram, smc and even had a box fan underneath it on a monitor riser that had airflow holes. I would rather not have to ship it back for a replacement if possible considering it will be close to a month of downtime. Even if there is no solution and there is an application to throttle the cpu on a process to keep it under the overheating temperature that would be preferable over returning it.


Any and all help is deeply appreciated

Mac Pro, macOS 10.14

Posted on Mar 26, 2020 8:37 PM

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Posted on Mar 27, 2020 5:45 PM

Blake Mason wrote:
...
As another note if it helps, I get the multi-language "Your computer shut off from an error" black screen.

that means you got a kernel panic, and a report should have been stored


/Library/Logs/DiagnosticReports


named with date&Time and ending in .panic


Post the whole report if you find a .panic, but please, only about 20 lines at most from other kinds of reports -- they are interminable and do not have useful information for this sort of debugging.

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Question marked as Top-ranking reply

Mar 27, 2020 5:45 PM in response to Blake Mason

Blake Mason wrote:
...
As another note if it helps, I get the multi-language "Your computer shut off from an error" black screen.

that means you got a kernel panic, and a report should have been stored


/Library/Logs/DiagnosticReports


named with date&Time and ending in .panic


Post the whole report if you find a .panic, but please, only about 20 lines at most from other kinds of reports -- they are interminable and do not have useful information for this sort of debugging.

Mar 27, 2020 5:42 PM in response to Blake Mason

Interesting, Previous Shutdown cause 5 is supposedly a normal user chosen shutdown!?


https://discussions.apple.com/thread/3128527


https://apple.stackexchange.com/questions/126588/are-os-x-shutdown-cause-and-sleep-cause-numbers-listed-explained-anywhere


I'm wondering if some kext or App is running that is artificially telling it to shutdown at a certain temp, like some Games orDistributed Computing Apps do?


Can you raise the fan speed to keep that 160° F from happening?

Mar 30, 2020 8:32 PM in response to BDAqua

Just did a full teardown and reapplied thermal paste to the cpu. Looks like whoever did it last didn't put enough on. I dusted the rest of the spots that were more on the inaccessible side and now I'm getting 10-30 degrees difference. However the problem still happens. It gets further in the export test, but it fails at 10 degrees lower than last time at 150F.


The previous shutdown cause is now giving me a 0 error (power loss) consistently for the past five tries. No new panics in the diagnostic log. I am plugged into a UPS on battery so I changed to straight into the wall and it still happens. I'm wondering if it's a dying power supply potentially getting not enough juice on prolonged power strains like this.

Mar 27, 2020 5:15 PM in response to BDAqua

I feel like the app you sent is much more accurate. I tested several things to stress the computer out. I played several games just to see if it would crash and they were semi-intensive. (Should be enough to make it shut down) and nothing happened after three straight hours of gameplay. Highest temps were CPU PECI @ 145F, CPU Sensor 3 @145F, GPU 2 @ 130, and GPU 1 @114.


After that I went to editing again. On a 10 minute export of 4k h.264 footage in Final Cut I recorded the temps right before it crashed. Ambient 2 @ 87F, CPU PECI @ 160F, CPU Sensor 4 @ 156F, GPU 1/2 @ 132F, Dimm 1-4 @ 114F, PSU Secondary/Controller @ 122F, SSD @ 100F. This was the same video I was exporting getting 120F from SMC Fan Control so my original reading was pretty off.


Since I switched to Macs fan control I now have a constant "Previous Shutdown cause 5" in terminal.


As another note if it helps, I get the multi-language "Your computer shut off from an error" black screen.

Mar 27, 2020 7:15 PM in response to BDAqua

These temps are all at max speed for fans. The computer is sitting on top of a monitor riser that lifts it off the table and a notebook cooler that's fan is the same size as the fan on the mac. It's probably the best possible cooling without going ridiculous. On a desperate attempt to see if it would work, I used a box fan about two feet from it in conjunction with this setup to push cool air but it only slows down the heat up process and still crashes.


It showed that there were two code 5 shutdowns the other day with all of the 3 error code shutdowns as well, but it was a 2/10 time thing. I did a clean install of mojave and am up to date (I just updated from the update this week about 30 minutes ago but it still looks like its going to crash.

Mar 27, 2020 7:53 PM in response to Grant Bennet-Alder

I haven't actually looked at these yet. I just did another export test to see if this last update helped and it didn't change anything. However, it looks like all of the crash reports minus one of them are all from quicklook and quicklook satellite.


Process: SafariQuickLookPreview [991]

Path: /Applications/Safari.app/Contents/PlugIns/SafariQuickLookPreview.appex/Contents/MacOS/SafariQuickLookPreview

Identifier: SafariQuickLookPreview

Version: 1.0 (1)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: SafariQuickLookPreview [991]


Termination Reason: DYLD, [0x4] Symbol missing

Apr 22, 2020 12:56 PM in response to Blake Mason

Hey Blake,

I have been having the same issue for about 3 months and haven’t found a solution. A month back I flew to Singapore just to get it fixed from Apple and after a week of testing they said it was my Logic Board that needs to be changed. I changed it and brought it back and I’m still having the same issues. Sometimes my Mac Pro lags while I’m editing on After Effects and even while I’m not using any heavy softwares. If you found any fixes do let me know.


cheers


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Mac Pro 2013 Constant Thermal Shutdowns

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