Inability to print from Photos to local printer on MacBook Air.

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Inability to print from Photos to local printer on MacBook Air.

We have copied pictures from a Windows 7 device via thumb drive to Photos on a new MacBook Air. They are arranged in albums. When we select a picture to print on a local HP printer we receive the following "An internet connection is required to download larger versions of these items for printing." It happens for any picture within the album. We can print pictures from other albums during the same session so there is no network issue. OS Catalina 10.15.4

Any thoughts on how to resolve?

MacBook Air

Posted on Mar 27, 2020 8:00 AM

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Answer 1

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Old Toad

Level 10

217,324 points

Mar 27, 2020 11:01 AM in response to djinMke2

Just so we're on the same page by albums you mean albums in the Photos library, right, and not folders on your MBA's hard drive?

Do you have iCloud Library enabled and, if you do, do you have "Optimize Mac Storage" enabled?

Have you tried creating another album in your Photos library and add the pictures to it?

As a test launch Photos with the Option key held down and create a new, test library. Import some photos and test to see if the same problem persists. Does it? (This tells us if the problem is limited to your current library or is more wide spread)

Log into another user account, Set up users, guests, and groups on Mac, repeat the test library and see if the problem persists. (This tells us if the problem is limited to your user account or is system wide).

Where are you exporting to? Have you tried a different location like in the Documents folder?

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Answer 2

djinMke2 Author

Level 1

5 points

Mar 28, 2020 5:25 AM in response to Old Toad

Thanks for the info. I'll review the options. The albums are in the Photos library. In the interim, I copied several of the photos in question to the thumb drive and imported them to my Mac Mini without issue and was able to print. I then imported them to the MacBook Air without issue and can print them. Looks like I'll have to delete all the original pictures and re-import them into new albums. I also tried moving the originals into a new folder within library and the problem persists.

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