iphone pro max
my pro max phone goes black, frozen and refuses to open
iPhone 7 Plus, iOS 13
User profile for user:
i_rina
User level:
Community Specialist
Hello kingshad1,
I understand your iPhone screen is black and you're unable to use it. I'm happy to help you get your iPhone up and running again.
I recommend taking a look at the following support article and trying the troubleshooting steps listed there: If your iPhone, iPad, or iPod touch won't turn on or is frozen.
Thanks for using Apple Support Communities.
Take care.