Share name and photo not available

Im trying to update my message photo to my Memoji and it says iCloud and iMessage do not match....?

iPhone X

Posted on Mar 27, 2020 8:18 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 27, 2020 8:36 PM

It appears that you have signed into iMessages with a different email address than your Apple ID. That is why you are getting that error message. If that is the case then can you sign out of iMessage and sign back into it using your Apple ID credentials?


Axel F.

4 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Share name and photo not available

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.