Touch Bar Display malfunction

I was charging my 2019 macbook pro with touch bar last night and when i woke up this morning my touch bar display looks funny, like a ink spill, i don't know what happened or how to fix this. Please find attached photo. Pleaase i need urgent help

MacBook Pro 15", macOS 10.15

Posted on Mar 28, 2020 3:49 AM

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Touch bar issue and display issue Two issues have appeared with my MacBook Pro: Touch bar turned dark blue and is unreadable. It does respond to touch A vertical black bar appeared on the display with a small crack towards the bottom. There was no physical damage (drops, pressure, high heat, something caught between the display and keyboard, etc.) nor water damage that occurred. The display issue appeared first, followed by the touch bar issue ~24hrs later. The issues first occurred after the laptop was left closed and undisturbed, in a protective case, overnight on a desk (no pets, falling objects, etc.). Does anyone have any ideas how to fix? It doesn't look like this is covered under the limited 1-year warranty. Despite no accidents happening, this seems to be considered "Accidental damage." Device Information: MacBook Pro (16 inch, 2019) Purchase date (new): September 2021 Processor: 2.6 GHz 6-Core Intel Core 17 macOS Monterey Version 12.4 Thanks!
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3 replies

dominic23

Level 10

84,018 points

Mar 28, 2020 3:57 AM in response to SuperBad7

Reset PRAM: Reset NVRAM or PRAM on your Mac - Apple Support

Reset SMC: How to reset the SMC of your Mac - Apple Support Choose the appropriate method.

Startup in Safe mode. https://support.apple.com/en-gb/HT201262

To leave Safe Mode, click  in the menu bar and choose “Restart”

SuperBad7 Author

Level 1

9 points

Mar 28, 2020 4:22 AM in response to dominic23

Here is what the the display look like

SuperBad7 Author

Level 1

9 points

Mar 28, 2020 4:19 AM in response to dominic23

i've tried all that, still the same thing

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Touch Bar Display malfunction