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I reset all settings on my ipad mini 2, to give it to my wife. since then I am not able to activate it. this is the message i receive when trying to install: "Your ipad could not be activated because the activation server cannot be reached....." but this is a wrong message. I’ve tried installing it connecting it to my Pc (win 10) over iTunes without success. Anyone had experienced similar problem?
Attila
iPad mini 2 Wi-Fi
These help articles should help:
https://support.apple.com/en-us/HT201407
https://support.apple.com/en-us/HT201365
If you still have difficulties, I suggest that you directly contact Apple Support for assistance. The link to Contact Support is at top-right of this page.
These help articles should help:
https://support.apple.com/en-us/HT201407
https://support.apple.com/en-us/HT201365
If you still have difficulties, I suggest that you directly contact Apple Support for assistance. The link to Contact Support is at top-right of this page.
Whilst not perhaps an immediately obvious consideration, sometimes your home network can block access to some internet resources/servers. When the “block” happens to affect access to Apple’s Activation server, this can be the result.
The perhaps easiest first potential fix is to restart your Home Router, then force-restart your iPad.
To restart your Router, disconnect power and wait for 30 seconds before restarting. When you router has fully rebooted (which may take several minutes), force-restart the iPad:
If this doesn’t resolve the problem, we can look at different ways forward.
I suggest that you manually override your automatically set DNS Settings - at least as a diagnostic tool.
Settings > WiFi > [Your WiFi Name] - touch the “i” icon, then Configure DNS > Manual
Delete all the DNS Servers from the list then add these entries (these correspond with the Quad9 DNS Servers):
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
Note: The entries with double-colons are not errors. If any individual server addresses are not accepted, they may be ignored.
When the DNS Server entries have been updated, tap Done, then close Settings.
When I try to install and activate my IPad mini 2 over iTunes, the message i receive is this: “The iPad could not be activated because the activation information could not be obtained from the device”
Anyone had similar problem?
thank you in advance
Attila
No. It does not solve the problem. I think the message I am receiving “...activation server cannot be reached” is false.
Nobody else had this problem before?
cheers
Attila
Hi,
Thank you. I tried. I added all the DNS servers you suggested, but the message remaind the same.
else?
Cheers
Attila
Okay, next we should try reset of your network settings:
Settings > General > Reset > Reset Network Settings
:-) I cannot log into my iPad. So settings>Reset... is not possible
But thanx
Attila
Not able to activate, install, use my iPad mini 2
