Why can't I chat apple support?

Use a different phone and try calling them, keeping in mind that in this period (Covid-19) they are very busy.

Iphone broken? you can tell us what's going on, and, if possible, we could try to help you.

Regards

Giulio

jahni124 Said:

"Why can't I chat apple support?: I need to contact apple support but the only options given are calling or bringing in for repair. I can't call in because my phone is broken. How can I contact apple support"

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Clear Your Temporary Internet Files

I come across this. So, I am having to clear my Temporary Internet Files, and then reattempt this correct item to chat about. It takes a few tries. If you don't clear this, it will remember how you entered your data. So, select a different topic, and lead toward what you need to chat about.

Clearing your Temporary Internet Files (Cookies & Cache) of Safari:

• Cookies perform remembrance of certain site-entered data.
• Cache keeps a snapshot of the last time you visited a site. Use this Link: Clearing History and Cache - Apple Communities

What do you see when you go to https://getsupport.apple.com